Sales Account Manager

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide.

About the role

The Sales Account Manager is responsible for driving revenue growth by developing and maintaining strong relationships with existing customers while actively pursuing new and targeted accounts. This role promotes the organization’s products and services, ensuring customers receive exceptional support and guidance on proper product applications.

Responsibilities

• Identify new business opportunities within key accounts to grow market share and support project bid activities.
• Manage pre- and post-order execution, focusing on key account management to strengthen relationships and drive market share across the John Crane product range.
• Oversee sales activities and expenses within budget, ensuring all agreements follow the approval process for both the customer and John Crane.
• Collaborate with sales, marketing, and engineering departments to deliver optimal solutions and secure contracts within budgeted pricing and margin standards.
• Manage key accounts, addressing service issues and handling all sales reporting, including forecasts, actual results, and variance analysis to mitigate negative variances.
• Conduct market and competitor analysis to identify growth opportunities and provide insights to the Director of Sales and Marketing while upselling and expanding revenue with existing clients.

Qualifications

• High school diploma or equivalent required.
• College degree preferred in engineering.
• 5+ years sales experience in a manufacturing environment is required.
• Experience with rotating equipment is required.
• Effective interpersonal and communication skills both verbal and written.
• Demonstrated experience of achieving year over year sales growth.
• Self-starter and highly motivated to achieve results with minimal direct supervision.
• Ability to develop presentations for customers, potential customers, and present in a professional manner.
• Computer literate with good working knowledge of MS Office suite and ERP systems.
• Experience working with a diverse group and a global company is a plus.
• Experience working with mechanical seals preferred.
• Ability to travel up to 50% of the time within the territory.

Benefits

• Competitive compensation and benefits.
• Employee resource groups (ERGs) including Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
• Annual Smiths Excellence Awards celebrating extraordinary activities, people, and projects.
• Global Smiths Day celebration.