Sales Account Manager

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Solid Waste and Recycling Account Manager is responsible for managing and growing client relationships in the solid waste and recycling services sector. This role focuses on account retention through exceptional customer service, identifying opportunities to improve service efficiency, and handling key client issues. Additionally, the Account Manager will be tasked with developing new business opportunities, driving growth, and expanding the client base.

Responsibilities

Account Retention & Relationship Management

• Serve as the primary point of contact for existing clients, ensuring high satisfaction, and fostering long-term relationships.
• Regularly meet with clients to assess needs, resolve concerns, and provide recommendations for optimizing solid waste and recycling programs.
• Address client inquiries or issues related to service delivery, billing, and compliance in a timely manner.
• Conduct regular performance reviews and audits of client accounts to ensure services are meeting expectations and contractual terms.
• Monitor and ensure that clients are receiving consistent, high-quality services and that any issues are proactively addressed.

New Business Development

• Identify and pursue new business opportunities with existing clients.
• Develop and execute strategies to increase market share by acquiring new clients for solid waste and recycling services.
• Collaborate with the sales team to generate leads, qualify prospects, and close new business deals.
• Prepare and deliver presentations, proposals, and contracts to potential clients.
• Attend industry events, trade shows, and networking meetings to generate business leads and maintain industry relationships.

Customer Solutions & Program Optimization

• Analyze customer