Sales Account Manager

About the role

Develop and implement strategies to maintain and/or expand sales and promote Estes transportation services within an assigned territory. Provide reports on sales activities for a given period of time.

• Utilize CRM (customer relationship management) tools to build customer base, enhance product services, and strengthen customer relationships
• Interface with customers to understand their overall objectives and requirements
• Contact customers regularly to maintain account relationships
• Advise customers of Estes' new product and service offerings and obtain feedback on service products
• Share details with customers on additional offerings to provide value-added service
• Expedite the resolution of customer concerns
• Prepare and conduct service presentations to customers
• Contribute to quarterly/annual business forecasting by providing account trends and future customer needs
• Promote world-class customer care throughout the service center
• Meet and exceed predetermined sales goals and objectives, reporting on progress weekly
• Regular attendance is required

This is not an all-inclusive list of job requirements and/or duties. Operational, safety, and other needs may require the employee to perform any and all other duties as assigned.

Requirements

• Bachelor's Degree or any combination of education and experience which would provide an equivalent background; Master’s Degree a plus
• Three years of experience in Sales highly preferred; LTL/transportation sales experience a plus
• Ability to manage multiple accounts and priorities
• Strong verbal, written, and listening communication skills
• Strong work ethic, organization, and problem-solving skills
• Strong Microsoft Office skills
• Must possess a valid driver’s license and an acceptable MVR
• Travel within assigned territory to develop customer relationships; overnight stays may be required for training and development
• Prior CRM experience preferred; SalesForce CRM experience highly preferred
• Ability to work all shifts and in all areas relative to the needs of the service center as business needs dictate
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must comply with all company policies, rules, procedures, and Code of Conduct
• Must interact well with others
• Must work independently or in a team setting
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities
• Ability to read, interpret, and comply with written information and documents such as safety rules, operations/procedure manuals, and maintenance instructions
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk or hear
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment
• Occasionally required to stand, walk, lift, twist, turn, and reach with hands and arms
• Must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job

About Estes

Estes is the largest, privately owned freight carrier in North America. As an asset-based transportation provider with a global footprint, Estes always goes the extra mile to deliver reliable freight solutions and exceptional service that keep its customers coming back. Ethical and honest, with nearly a century of freight shipping expertise, Estes has worked through the decades to build a robust fleet and vast network of over 10,000 doors and 280 terminals. The company’s comprehensive transportation solutions are backed by its continued investment in technology resources, as well as the support of more than 24,000 fiercely committed employees.

Estes offers comprehensive freight shipping solutions, including Less Than Truckload (LTL), Volume LTL and Truckload, Time Critical Guaranteed, Custom Shipping and Logistics, and Final Mile.

Our mission at Estes is to deliver responsive freight solutions so our employees and customers can focus on what matters most. It is that type of commitment, along with plenty of hard work, that keeps us going strong as America’s largest privately owned carrier after 90 years in business. At our core is a family-inspired culture built on integrity and trust that drives the way we work.