Sales Account Manager

About the Role

Develop and implement strategies to maintain and/or expand sales and promote Estes transportation services within an assigned territory. Interface with customers to understand their overall objectives and requirements, and expedite the resolution of customer concerns.

Responsibilities

• Provide reports on sales activities for a given period of time
• Utilize CRM tools to build customer base, enhance product services and customer relationships
• Contact customers on a regular basis to maintain account relationship
• Advise customers of Estes' new product and service offerings and obtain feedback on service products
• Share details with customers on additional offerings to provide value-added service
• Prepare and conduct service presentations to customers
• Contribute to quarterly/annual business forecasting by providing account trends and future customer needs
• Promote world-class customer care throughout the service center
• Meet and exceed predetermined sales goals and objectives and report on progress weekly
• Regular attendance is required

Qualifications

• Bachelor's Degree or any combination of education and experience which would provide an equivalent background; Master's Degree a plus
• Three years of experience in Sales highly preferred; LTL/transportation sales experience a plus
• Ability to manage multiple accounts and priorities required
• Strong verbal, written and listening communication skills required
• Strong work ethic, organization and problem-solving skills required
• Strong Microsoft Office skills required
• Must possess a valid driver's license and acceptable MVR
• Travel within assigned territory to develop customer relationships and overnight stays as needed for training and development required
• Prior CRM experience preferred; SalesForce CRM experience highly preferred
• Ability to work all shifts and in all areas relative to the needs of the service center as business needs dictate
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently or in a team setting
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities
• Responds well to questions; ability to read, interpret and comply with written information and documents such as safety rules, operations/procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands

• While performing duties, employee is regularly required to talk or hear
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• Frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment
• Occasionally required to stand, walk, lift, twist, turn and reach with hands and arms
• Must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job

Work Environment

The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

About Estes

Estes is the largest, privately owned freight carrier in North America. As an asset-based transportation provider with a global footprint, Estes always goes the extra mile to deliver reliable freight solutions and exceptional service that keep its customers coming back. Ethical and honest, with nearly a century of freight shipping expertise, Estes has worked through the decades to build a robust fleet and vast network of over 10,000 doors and 280 terminals. The company's comprehensive transportation solutions are backed by its continued investment in technology resources, as well as the support of more than 24,000 fiercely committed employees. Estes offers comprehensive freight shipping solutions, including Less Than Truckload (LTL), Volume LTL and Truckload, Time Critical Guaranteed, Custom Shipping and Logistics, and Final Mile.

We Are Estes Strong

Our mission at Estes is to deliver responsive freight solutions so our employees and customers can focus on what matters most. It is that type of commitment, along with plenty of hard work, that keeps us going strong as America's largest privately owned carrier after 90 years in business. At our core is a family-inspired culture built on integrity and trust that drives the way we work. What does it mean to be Estes Strong? Just ask any of our 24,000 teammates. We work together to overcome challenges with courage, grit, and determination. Are you ready to be part of the Strength of Estes.

This response is AI-generated, for reference only.