Sales Account Manager

About the role

Join our team as a Sales Account Manager and play a vital role in supporting key customers across Southeast Wisconsin. This role combines strategic account management, new business development, and cross-selling opportunities, making it ideal for a sales professional who thrives on building partnerships and delivering results.

Responsibilities

• Serve as a primary point of contact for customers and address their inquiries and concerns promptly.
• Proactively provide information or respond to inquiries about accounts, products, and services or information concerning pricing, changes in service, discontinuance, etc.
• Collaborate with colleagues and internal groups (operations, logistics, product development, marketing) as needed to solve customer issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions, sales activities, and sales pipelines.
• Utilize various systems and processes such as the order process, Salesforce/Power BI, inventory management, logistics systems, supply/demand planning, etc.
• Analyze customer accounts to identify growth opportunities and areas for improvement.
• Take action on account challenges and opportunities while effectively balancing the needs of DFA and the customer.
• Identify and recommend new sales opportunities within existing accounts.
• Initiate and close sales calls with customers, following department processes and expectations.
• Prepare and deliver sales presentations, product demonstrations, and proposals on existing and new products and/or services.
• Educate clients on the benefits and features of the products and/or services.
• Generate regular reports on sales performance and account status.
• Interpret sales reports to leverage DFA's position (e.g., ranking, ACV, market share, sales movement).
• Participate in meetings with the sales team, marketing, and product/service development teams to align strategies and offerings.
• Under guidance, plan territory or account approach and monitor resources.
• Stay informed about market trends, industry developments, and customer needs.
• Deliver on assigned volume, profit, and administrative targets for the assigned accounts.

Requirements

• Undergraduate degree in Business, Sales, Marketing, or a related discipline preferred; equivalent combinations of education, training, and relevant work experience will also be considered.
• Minimum of 5 years of account management, sales management, customer success, or related business development experience, preferably within a B2B environment.
• The desired candidate will live a commutable distance to our plant in Cedarburg, WI.
• Proven track record of managing strategic customer relationships and driving revenue growth through customer retention, upselling, and cross-selling initiatives.
• Demonstrated ability to build credibility with decision-makers at all organizational levels and serve as a trusted advisor to key accounts.
• Experience balancing customer needs with company objectives while navigating complex business situations and finding mutually beneficial solutions.
• Strong business acumen, negotiation skills, and the ability to influence outcomes across internal and external stakeholders.
• History of managing multiple priorities, coordinating cross-functional resources, and executing with a high degree of accountability and professionalism.
• Strong Microsoft Excel skills and technical aptitude, with the flexibility to quickly adapt to evolving tools, systems, and business processes.
• Valid driver's license.

Benefits

• Comprehensive Benefits Package available 1st of the month after start date
• 401(k) with company contribution
• Competitive pay
• Paid vacation and holidays
• Company car
• Career growth opportunities - we promote from within!
• Service recognition and employee rewards
• Employee referral program
• Tuition reimbursement
• Work for dairy farm families