Sales Account Manager (1088)

About the role

Embark on a rewarding career with Fire Safety and Protection (FSP)! FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

This role is seeking Westerly located MA candidates from the wider Springfield area; however, as work increases, candidates will be considered as far South as Hartford CT, North to Greenfield MA.

FSP is military friendly! We believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. FSP accepts technical certification credit for military experience in relevant fields.

Responsibilities

Account Management & Business Development

• Build and maintain strong, long-term relationships with clients by understanding their life safety and security needs.
• Develop and execute account plans to grow the business with key clients.
• Identify new business opportunities through proactive engagement with existing, new, and dormant accounts.
• Drive inspection renewals, service agreements, and system upgrade opportunities.
• Serve as the main liaison between the client and internal teams to ensure clear communication and responsive service.
• Consistently meet or exceed sales targets and performance metrics.
• Provide product demonstrations and technical guidance on life safety and security systems such as fire alarms, video surveillance, access control, and intrusion detection.
• Coordinate with installation, service, and design teams to ensure projects are completed to customer satisfaction and on time, within budget, and adhering to customer and regulatory requirements.

Administrative & Reporting

• Complete mandatory daily CRM updates to ensure all activities, contacts, opportunities, and forecasts are accurately recorded each business day.
• Promptly respond to all lead generation inquiries and participate in all meetings scheduled through the lead generation program, ensuring consistent follow-up and professional engagement with prospective clients.
• Track and report daily metrics.
• Communicate with the team on customer and project changes during daily huddles.
• Provide regular reports on sales activities, opportunities, and forecasted revenue to senior management.
• Stay informed about the latest products, technologies, and regulations related to fire and life safety products.
• Perform all other related duties assigned by your manager.

Requirements

• Bachelor’s degree in business, Marketing, Engineering, or a related field (or equivalent industry experience).
• 2+ years of experience in sales, account management, or customer service within the life safety, fire protection, or security industry preferred.
• Demonstrated success in meeting or exceeding sales targets.
• Excellent communication, negotiation, problem solving, and presentation skills.
• Proficiency with CRM tools and Microsoft Office Suite.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to travel.

Pay

Salary Range: $75,000.00 – $110,000.00 per year

Benefits

Company Paid Benefits

• Life/AD&D
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• 7 Paid Holidays, and 1 floating holiday (employee choice)
• Paid jury duty and bereavement leave

Voluntary Health Benefits

• Medical, Dental, Vision
• Voluntary Life/AD&D
• Voluntary Short-Term Disability

Supplemental Benefits

• Voluntary Accident, Voluntary Critical Illness
• Legal Services
• HSA / Health Care and Dependent Care FSA Plans

Additional Benefits

• 401k Retirement Plan (Traditional & Roth)
• NICET certification program reimbursement for study materials and testing, with tiered pay increases upon certification achievement
• Tuition reimbursement and pay incentives

Why FSP?

• Supportive Culture: Ongoing training and professional development opportunities.
• Career Growth: Advance your career with guidance from industry experts.
• Broad Opportunities: Diverse locations and roles across the eastern U.S. and Canada.
• Client-Centered: Dedicated service to commercial property owners and facility managers.
• Rapid Growth: Join a company expanding into new markets.
• Health & Safety: Commitment to a safe and productive working environment for all employees.