Sales Account Executive - Communication Solutions

About the role

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large—as well as every employee on an individual level. This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.

Position Summary: JMARK is looking for a driven and experienced Account Executive to join our team. The AE will be instrumental in identifying new prospects, building strong business relationships based on JMARK's core values, and acquiring new clients by offering tailored technology and business solutions. This role involves proactive communication with prospects and collaboration with internal teams to develop and present formal proposals.

Responsibilities

• Independently source new prospects and respond to marketing and referral opportunities.
• Build and maintain positive business relationships, becoming a trusted advisor to prospects.
• Design and manage technology and business solutions, ensuring they align with prospect goals.
• Achieve personal, team, and departmental sales goals, maintaining a pipeline of 2.5 times the monthly quota.
• Oversee client onboarding, ensuring a seamless transition and exceptional client experience.
• Maintain clear and frequent communication with prospects, vendors, and internal teams throughout the sales process.
• Continuously learn and stay updated on industry trends to better serve prospects and clients.
• Collaborate with marketing, support, community partners, suppliers, and product management to develop new programs and campaigns for Communication Solutions.
• Ensure customer expectations are exceeded, delivering a "wow" client experience.
• Act as a liaison to vendors, selecting products and services that best meet company and client goals.
• Provide an additional point of contact for escalated customer issues, offering technology and business advice.
• Maintain relationships that enhance JMARK’s positive reputation through exceptional customer service.
• Keep the CRM system updated with accurate information for pipeline management and forecasting.
• Facilitate the development and management of client relationships in collaboration with