Sales Account Executive

About the Company

Underground Printing (UGP) delivers the best customer experience through t-shirts and more. UGP has experienced rapid growth, ranking in the Inc 5000 fastest growing companies 5 years in a row. We produce the majority of our printed apparel in our 172,000 SF production facility in Michigan, employing over 300 people. UGP ranks in the top 10 largest screen printers by volume in the U.S. and is one of the fastest growing online clothing retailers, serving both B2C and B2B customers such as non-profits, retailers, and universities through store and office locations across the United States. We also help brands and licensors sell online through company-branded and marketplace websites.

About the Role

UGP is seeking an Assistant Sales Manager who thrives in a fast-paced environment. Availability outside regular business hours may be required to ensure excellent customer support and prompt deal closure. This in-person position reports to the Sales Manager and follows a fixed work schedule, with the responsibility to coordinate urgent action items as they arise, even during non-work hours. Potential career advancement paths include Sales Manager, Regional Sales Manager, and National Sales Manager.

Responsibilities

• Promote UGP’s core values: show up, work hard, be respectful and honest, strive for excellence, do what you say, and promote DEI.
• Convert quotes to sales; Marketing drives quotes, while the Assistant Sales Manager’s role is to interact with quotes and convert them to orders.
• Communicate sales, store, and personnel information to the Sales Manager in a timely manner.
• Adhere to the Digital Code of Conduct.
• Provide constructive feedback to affect change and be part of the process.
• Actively participate in weekly one-on-one meetings with the Sales Manager.
• Assist in coverage when other UGP team members are unavailable, including email, phone, and potential travel to another UGP location.
• Ensure customers have the best experience and outcome possible.
• Engage with and be part of the local community by attending local events such as Downtown Association meetings, networking groups, and Chamber of Commerce meetings.
• Communicate with customers via phone, email, or in person to determine their needs, focusing on customer preferences.
• Relay ideas for sales and marketing tools to the Sales Manager.
• Work with the Sales Manager to engage with customers and drive sales at events and local opportunities.
• Promote the specific store location and UGP overall through social media.
• Maintain a clean, organized, and welcoming storefront, ensuring custom orders and retail products are easy to find and clearly marked.

How Success is Measured

• Metrics on the Sales L10 Scorecard vs. goal as set by the Sales Team.
• Increase year-over-year custom sales each year.
• Increase year-over-year retail sales each year.
• Customer feedback rating of at least 90%.

Qualifications

• Degree from a 4-year college or university.
• Excellent writing and oral communication skills.
• Previous sales experience.
• Strong typing skills with speed and accuracy.
• Highly advanced organizational skills.
• Proficient with Gmail, cloud computing sites, and social media.
• Prior management experience is preferred.

Benefits

• Full-time, salaried position with a prorated sales performance bonus.
• Paid time off and paid holidays.
• Eligibility to join the 401(k) Plan with a 4% employer match.
• 40% discount for all team members.
• Health, Dental, and Vision Insurance for full-time team members, including employer-contributed PPO Medical Insurance options through Blue Cross Blue Shield, Dental Insurance through Delta Dental, and Vision Insurance through Eyemed.