Salem Opening Shift Lead

About the role

Some people hit snooze. You know how to start strong. Crumbl is looking for a confident, reliable Opening Shift Lead who can bring the energy early, keep the cookies beautiful, and get the team moving in the right direction. You'll take ownership of the morning shift, organize the day's production, and make sure the store is fully prepared to deliver an exceptional experience from the moment the doors open. This role is designed for someone who leads by example, stays organized when things get busy, and isn't afraid to jump in wherever help is needed.

Responsibilities

• Lead and motivate the morning crew
• Arrive on time and ensure the store is ready to begin production
• Assign stations, delegate tasks, and keep the shift on schedule
• Review production needs and organize the day's baking priorities
• Maintain excellent cookie quality and presentation
• Support dough preparation, baking, decorating, packaging, and guest service
• Prepare the store for opening and ensure all stations are clean, stocked, and ready
• Handle customer concerns with confidence and professionalism
• Monitor food safety, cleanliness, and company standards
• Complete opening checklists, cash-handling duties, and shift documentation
• Communicate important updates to store leadership
• Set the tone for a productive, positive, and successful day

Requirements

• Applicants must be at least 18 years old and have reliable transportation to work for early-morning shifts.
• This is an active leadership role requiring the ability to stand for extended periods and lift up to 25 pounds.
• Candidates must be available to work opening shifts beginning at approximately 6:00 AM, including both Fridays and Saturdays.

Skills

Great leadership isn't about standing back and giving instructions. It's about setting the pace, supporting your people, and stepping in when the team needs you.

• Bring dependable, positive energy-even early in the morning
• Communicate clearly and respectfully
• Can make decisions and solve problems in the moment
• Hold yourself and others accountable
• Stay organized while balancing production and customer service
• Know how to coach without bringing down the mood
• Take pride in starting the day prepared and on schedule
• Are ready to grow into greater leadership opportunities
• Restaurant or retail leadership experience is helpful, but we're also open to strong team members who are ready to take their first step into management.

Benefits

• Two weeks of paid vacation
• Health insurance options
• One guaranteed weekend day off
• 50% off Crumbl products
• Employee referral bonuses of up to $1,000
• 15% tuition discount through Southern New Hampshire University
• Opportunities for continued leadership development and advancement

Pay

$17–$21 per hour, including tips.

Schedule

Opening shifts typically begin at approximately 6:00 AM. Availability on both Friday and Saturday is required, along with dependable, year-round availability. Full-time and part-time opportunities may be available.