Salary: $25-$26 per hour

About the Role

You will be part of a dynamic and talented team of professionals dedicated to the highest standards of excellence and quality human services. The position provides transportation to the residents of the YWCA's Passage Point Homes to transit connections for personal appointments, shopping trips, recreational outings, etc. The position also provides operational and administrative support for the Passage Point Program including answering phones, guest services, transportation coordination, and security support.

The YWCA Passage Point is a supportive housing site with services designed to assist residents who are transitioning from incarceration into the Renton/Issaquah/Maple Valley community. All residents are committed to working toward housing stability and reunification with their children.

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principals of antiracism and grounding those principles in everyday work are required job skills and core values.

Schedule

Weekends (Saturday and Sunday)

Responsibilities

• Provide safe, timely and courteous transportation for residents while providing quality service
• Adhere to all YWCA Passage Point (PP) policies with regard to transport of adults and children
• Assist residents with any special needs during transportation; such as carrying packages, opening doors, assisting residents onto and out of the vehicle and to the point of destination
• Provide miscellaneous pickup and delivery services as directed
• Track and coordinate approved transportation destinations
• Work in coordination to provide transportation with PP case managers or any YWCA program staff that support PP residents
• Answer telephone, respond to requests for information and resources, make referrals to outside resources, provide customer service to office guests
• Perform general office duties including filing, faxing, copying and mailings
• Call for maintenance and repair or replacement office equipment (in consultation with the Program Manager)
• Maintain filing systems and perform record-keeping duties for check requests and timesheets
• Provide support to Department Director and Program Manager during hiring processes, including logging and organizing applications and setting appointments
• Manage guest sign in and sign out, checking guest list, and ensuring compliant with guest policy with residents
• Assist YWCA staff when requested with deliveries and donations and with volunteer projects
• Assure that clients, staff, volunteers and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background
• Perform other duties as assigned

Requirements

• Must have valid Washington State Driver License and insurance and an acceptable driving record. No more than 2 moving violations within a year period and no accidents within 3 years
• Must pass criminal background check and YWCA driving test
• Must be knowledgeable of all safety precautions and comply with safety procedures
• Must be able to work with ethnically and economically diverse population both children and adults
• Ability to react calmly in emergency situations and be considerate
• Experience working with communities of color
• Demonstrated understanding of the intersection of racism and poverty
• Ability to work evenings and weekends
• Ability to work semi-independently without direct supervision by following all policies and procedures and the ability to follow through on assigned tasks

Pay

Hourly Rate: $25.00 - $26.50

Physical Requirements

• Continuously local travel to multiple locations for off-site meetings and transport of residents to meetings, appointments and transit sites
• Frequently uses speech, hearing, and sight abilities in exchanging information with residents, agency staff, employers, representatives of community organizations and other individuals in the community
• Frequently uses hands and wrists, fingering, handling, grasping and reaching in using telephones, computers, fax machines and other office equipment and supplies
• Occasionally lifts/carries up to 20 pounds in performing duties in the office and in traveling to off-site meetings
• Occasionally reaches outward, stands, squats, kneels, bends, walks and reaches above shoulders in performing duties in the office and in traveling to off-site meetings
• Continuously over 80% time, Frequently 20-80% time, and Occasionally under 20% time

Mental Health Considerations

All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

This response is AI-generated, for reference only.