Salaried Leadership

About the role

We are seeking dynamic, hands-on managers to lead our high-energy dining and entertainment venue. PINSTACK is a premier state-of-the-art bowling and active entertainment destination offering VIP bowling, laser tag, bumper cars, a high-ropes course, rock-climbing wall, hundreds of interactive games, and simulator technology. A modern American restaurant provides an elevated dining experience, while the “Bowl Bar” features 24 beers and 12 wines on tap, top-shelf craft cocktails, adult shakes, and 32-oz Stacked Shakes.

As a leader on our team, you will deliver an exceptional guest experience while driving operational excellence and financial results across all departments. This role requires strong management skills, a passion for guest service, and the ability to create a fun, safe, and welcoming environment for guests and team members.

Responsibilities

• Lead by Example: Inspire, motivate, and manage team members across all areas, including front-of-house, kitchen, bowling, arcade, and guest services.
• Team Development: Recruit, hire, train, and develop team members. Provide ongoing coaching and performance feedback to build a positive, engaged team culture.
• Culture Keeper: Keep company culture front and center in all decision-making based on the PINSTACK Mission and Values.
• Guest Experience: Ensure every guest receives outstanding service by maintaining high standards for cleanliness, safety, and hospitality throughout the venue.
• Operations Management: Oversee daily operations, including opening/closing procedures, scheduling, inventory management, and equipment maintenance.
• Food & Beverage Oversight: Manage food service operations, ensuring quality control, food safety compliance, and efficient kitchen performance.
• Amusement Oversight: Manage amusement operations, ensuring all equipment functionality, attractions safety compliance, and merchandising meet standards.
• Safety & Compliance: Maintain a safe, clean, and compliant environment by enforcing company policies, local laws, and health and safety regulations.
• Financial Accountability: Monitor and manage budgets, labor costs, and expenses. Analyze sales reports and take action to meet or exceed revenue targets.
• Problem Solving: Address and resolve guest concerns, employee issues, and operational challenges with professionalism and a solution-oriented approach.

Requirements

• 1+ years of management experience in hospitality, entertainment, food service, or a similar industry.
• Strong leadership skills with a track record of building and motivating teams.
• Excellent customer service and communication abilities.
• Experience managing food and beverage operations is highly preferred.
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with basic financial reporting.
• Flexibility to work evenings, weekends, and holidays as required.
• Must obtain Manager Food Handler and/or TABC certifications.

Benefits

• Competitive salary
• Benefits package
• 401K
• Paid time off (PTO)
• Fun, energetic workplace where no two days are the same