Sage X3 Technical Consultant

About the role

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy.

Job Responsibilities

• Conducts analysis of client technical requirements most notably in areas of software and database architecture, system performance, system administration, and reporting.
• Prepares appropriate documentation to communicate and validate the information.
• Analyzes technical requirements, evaluates existing application products, and recommends efficient, cost-effective solutions which support client business processes and functional requirements.
• Works directly with clients to collect information on new business needs and to diagnose and troubleshoot issues they are experiencing.
• Troubleshoots complex multi-server, multi-application environments by leveraging varied technical skills (application, database, networks, Windows server, user interactions, architecture setups, etc.) and analyzing log files for trends and errors.
• Makes clear recommendations for improvement of systems or correction of errors.
• Documents technical requirements, workflow, and system specifications.
• Applies technical and business knowledge to analyze client requirements and match them to system functionality.
• Develops technical and systems specific knowledge on an ongoing basis and keeps up to date with latest technology solutions and security protocols.
• Ensures timely administration and entering time and expense reports in a timely manner.
• Interacts with peers and managers to share knowledge, raise critical issues and suggest process improvements.
• Manages and supports relationships and installed products at existing clients. Includes handling questions, solving problems, writing reports, configuring database interfaces, and ensuring client’s general satisfaction with the software and the company.

Job Requirements

• Sage X3 technical implementation or technical implementation of similar ERP solution
• Bachelor's degree in computer science, information technology, or equivalent experience required.
• A consultative background with a record of delivering solutions within defined timeframes and budgets.
• A keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and deliver business and customer value.
• Experience consulting on systems architecture, software performance, systems security, and database optimization.
• Successful track record of delivering on agreed upon business objectives and performance on key metrics.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong experience in diagnosing and resolving complex system issues.
• Strong interest in research and creation of solutions for novel problems.
• Strong interest in learning new software, approaches, and technical skills.
• Strong knowledge of SQL Server basics:
• Basic Installation of a SQL instance
• Basic understanding of how the SQL engine uses different elements of the database to provide a solution (data files, indexes, backups, tempdb, memory, etc.)
• Configuration of simple SQL server maintenance plans, file locations, recovery model, memory limits
• Familiarity with SQL Server Management Studio
• Ability to read and write basic SQL queries.
• Basic knowledge of:
• Networking
• Virtualization
• SSL certificates and how they are used to secure websites.
• Ability to document technical designs.
• Ability to write and maintain How-Tos and SOPs for complex procedures.
• Systems security and authentication - ie. LDAP, OAuth2, SAML2, etc.

Preferred Qualifications

• SQL Server
• Ability to utilize SQL Server Management Studio to research problems.
• Use SSMS to identify and resolve blocking.
• Use SQL Profiler and Extended Events to identify errors and performance issues.
• Use of SQL DMVs to suggest improvements to setups.
• Knowledge and ability to manage data, log, index file locations.
• Setup and maintain maintenance plans for backups, index fragmentation.
• Setup SQL alerts to warn administrators of issues requiring attention.
• Development Experience in Sage X3 4GL or other languages.
• Scripting in Windows Command Line and PowerShell.
• Basic familiarity with OpenSSL.

Pay and Benefits

Base salary range: TBD. This position is also eligible for a bonus in accordance with the terms of the Company's plan. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

Benefits We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:

• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retail Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.