SAG Bartender Csn Bev PT - 2431

Position Summary

Under the supervision of the Saganing Food & Beverage Supervisor, provide guests of the Saganing Eagles Landing Casino and Hotel with a world-class standard of excellence experience, while following all alcohol service standards, policies, and procedures set by Saganing.

Essential Duties And Responsibilities

• Check identification of guests to verify age requirements for the purchase of alcohol.
• Clean glasses, utensils, and bar equipment.
• Take beverage orders from serving team members or directly from guests.
• Mix ingredients, such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
• Identify product, mix and serve alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.
• Identify bar needs and communicate to supervisor; set up, stock, clean, maintain, and break down work area.
• Serve food and beverage products in an efficient and professional manner.
• Work in an efficient, timely and organized manner.
• Remain professional and honest in dealing with guests and fellow team members.
• Effectively, efficiently, and accurately follow documented procedures for cash handling, transaction reconciliation, Saganing banking practices, inventory protection, Point of Sale (POS) operations, and sales transactions throughout the guest experience process.
• Complete opening and closing side work in a thorough manner.
• Practice Saganing Hospitality Rules with every internal and external guest.
• Avoid creating clutter and keep work area organized.
• Provide excellent customer service for all internal and external customers of the operations at all times.
• Provide solutions for customer concerns and continually focus on customer service as our top priority.

Contacts/Purpose Of Contacts

• Contact with guests in assigned area of responsibility to assure guest satisfaction.
• Maintain a professional level of communication with management and team members to ensure an optimum-working environment.

Minimum Qualifications

• Must be at least 18 years of age.
• Must be able to work all shifts.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications

• Bartending experience.

Knowledge, Skills, And Abilities

• Knowledge of the proper service of liquor, beer, and wine.
• Knowledge of bar operations, maintenance, and guest service.
• Knowledge of consumption limits and possible liabilities.
• Knowledge of cash handling.
• Skill with operating computer equipment and POS systems.
• Skill in preparing and serving food and beverages.
• Skill in providing excellent guest service.
• Skill in operating a cash register.
• Skill in communicating effectively both verbally and in writing.
• Skill in interpreting a variety of instructions both written and verbal.
• Skill in working with the public in a courteous and professional manner.
• Skill in working flexible hours, including weekends, holidays, and all shifts.

Physical Demands

• Frequent use of hands, wrists, fingers associated with the serving of food and beverages.
• Frequent bending, reaching, walking required.
• Daily use of and proper service from trays is required.
• Required to stand for up to 8 hours per day.
• Ability to use arms to reach and lift above shoulders.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Must have normal auditory and good verbal communication.
• Ability to lift, push, or pull upwards of 50 pounds.

Work Environment

• Frequent walking and standing in a smoking environment and contact with the general public.
• Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino and constant machine and crowd noise.
• Frequent walking in slippery and wet areas.
• Frequent work in high demand business volumes, in the public eye, with stressful working conditions.
• Situations where caution must be exercised sometimes occur when dealing with irate guests.
• Extended hours and irregular shifts may be required.