SAG Bartender Csn Bev FT - 2431

Position Summary

Under the supervision of the Saganing Food & Beverage Supervisor, provide guests of the Saganing Eagles Landing Casino and Hotel with a world-class standard of excellence experience, while following all alcohol service standards, policies, and procedures set by Saganing.

Essential Duties And Responsibilities

• Check identification of guests to verify age requirements for the purchase of alcohol.
• Clean glasses, utensils, and bar equipment.
• Take beverage orders from serving team members or directly from guests.
• Mix ingredients, such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
• Identify product, mix and serve alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.
• Identify bar needs and communicate to supervisor; set up, stock, clean, maintain, and break down work area.
• Serve food and beverage products in an efficient and professional manner.
• Work in an efficient, timely and organized manner.
• Remain professional and honest in dealing with guests and fellow team members.
• Effectively, efficiently, and accurately follow documented procedures for cash handling, transaction reconciliation, Saganing banking practices, inventory protection, Point of Sale (POS) operations, and sales transactions throughout the guest experience process.
• Complete opening and closing side work in a thorough manner.
• Practice Saganing Hospitality Rules with every internal and external guest.
• Avoid waste and maintain a pleasant environment by removing and disposing of trash, cleaning up clutter and keeping work area organized.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

Contacts/Purpose Of Contacts

• Contact with guests in assigned area of responsibility to assure guest satisfaction.
• Maintain a professional level of communication with management and team members to ensure an optimum-working environment.

Minimum Qualifications

• Must be at least 18 years of age.
• Must be able to work all shifts.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications

• Bartending experience.

Knowledge, Skills, And Abilities

• Knowledge of the proper service of liquor, beer, and wine.
• Knowledge of bar operations, maintenance, and guest service.
• Knowledge of consumption limits and possible liabilities.
• Knowledge of cash handling.
• Skill with operating computer equipment and POS systems.
• Skill in preparing and serving food and beverages.
• Skill in providing excellent guest service.
• Skill in operating a cash register.
• Skill in communicating effectively both verbally and in writing.
• Skill in interpreting a variety of instructions both written and verbal.
• Skill in working with the public in a courteous and professional manner.
• Skill in working flexible hours, including weekends, holidays and all shifts.

Physical Demands

• Frequent use of hands, wrists, fingers associated with the serving of food and beverages.
• Frequent bending, reaching, walking required.
• Daily use of and proper service from trays is required.
• Required to stand for up to 8 hours per day.
• Ability to use arms to reach and lift above shoulders.

Work Environment

• Frequent walking and standing in a smoking environment and contact with the general public.
• Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino and constant machine and crowd noise.
• Frequent walking in slippery and wet areas.
• Frequent work in high demand business volumes, in the public eye, with stressful working conditions.
• Situations where caution must be exercised sometimes occur when dealing with irate guests.
• Extended hours and irregular shifts may be required.