Safeway Store Director- Southern Maryland

Key Responsibilities

• Lead, motivate, and develop associates through consistent coaching and recognition.
• Facilitate weekly planning sessions with Assistant Store Director(s) and Department Managers to align the team with goals and priorities.
• Cascade information effectively to ensure everyone is equipped to succeed, through daily morning and evening team huddles.
• Delegate tasks to team members empowering them to take ownership, engagement and fostering a sense of accountability.
• Communicate transparently and regularly with all levels of the team to foster clarity and trust.

Team Building & Talent Development

• Develop Store Management team by identifying skill gaps and create tailored development plans to enhance leadership capabilities career growth.
• Coach and mentor leaders regularly, providing actionable feedback, stretch assignments, and growth opportunities that foster confidence, accountability, and continuous improvement.
• Partner with Assistant Store Director(s) to make strategic hiring decisions that align with current and future talent needs, ensuring balanced coverage and team strength.
• Build diverse, high-performing teams by recruiting individuals with varied backgrounds, skillsets, and perspectives.
• Engage in community outreach to attract local talent and create meaningful opportunities for associates to give back, reinforcing a sense of purpose and connection.
• Foster a culture of belonging and shared success by setting clear expectations, celebrating team wins, and aligning everyone around common goals and values.
• Drive associate retention and engagement through intentional relationship-building, career pathing, and the removal of barriers to advancement—ensuring every associate feels seen, supported, and set up for success.

Sales Culture & Customer Connection

• Inspire a customer-first mindset by setting a clear vision that aligns every associate’s actions with the goal of delivering exceptional service and driving sales through meaningful customer interactions.
• Led the execution of a localized merchandising strategy that reflects community preferences, enhances product discoverability, and influences purchasing decisions to elevate the overall store experience.
• Leverage customer insights and feedback from both physical and digital channels to identify emerging trends, improve service delivery, and tailor the shopping experience to individual preferences.
• Foster a culture of recognition and accountability, where exceptional selling behaviors and customer-centric actions are celebrated and directly tied to performance outcomes.
• Equip associates with the tools, knowledge, and confidence to anticipate customer needs, personalize service, and consistently exceed sales and service expectations.
• Champion a frictionless customer journey by integrating in-store and online operations—ensuring product availability, service consistency, and a cohesive brand experience across all touchpoints.

Operational Excellence

• Partner with Human Resources, Operations Specialists, Sales Teams and other key supporting backstage functions within the organization to deploy the appropriate resources in support of achieving shared goals.
• Readily understand and utilize P&L, sales, purchases, labor and cost reporting to impact results.
• Owes workforce management by scheduling to meet customer demand to optimize coverage while controlling labor.
• Ensure store readiness for an exceptional customer experience by conducting daily walkthroughs to uphold visual merchandising standards, cleanliness, and overall presentation.
• Obtain necessary licenses needed for store operations such as Food Safety and Sanitation License.
• Ensure compliance with legal requirements and company policies and procedures, including but not limited to cash handling, security, safety, consumer protection, sanitation, wage and hour, etc.
• Maintain appropriate professional relationships with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable.
• Take responsibility for outcomes and empower teams to act with pride and accountability.