Safety & Security Officer, Full Time

Brief Summary of Job

Responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

Essential Functions and Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls, assist guests and employees with respect to safety, security and hotel operations.
• Initiate and follow-up all investigations of crimes committed against property and persons.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
• Maintain confidentiality with respect to guest and employee incidents.
• Perform access control, key control, and vendor pass policy functions.
• Manage key system.
• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Requirements

• High school or equivalent education preferred.
• Previous security and/or hotel background preferred.
• Current CPR/AED and First Aid training certification required.
• Guard License is required (Act 208).

Skills/Abilities/Other Requirements

• Must be able to communicate in English with guests, management and team members to their understanding.
• Ability to provide legible written communications.
• Ability to compute basic mathematical calculations.
• Ability to prioritize, organize and make good judgments.
• Dependable.

Opportunities

Comprehensive Employment Package varies by position, but may include pay, healthcare & financial security competitive pay, retirement plans, medical insurance, dental insurance, paid insurance, transit access, free parking, EV charging, uniform & apparel care, travel, lodging & paid time off, daily shift meals, global dining discounts, on-property savings, career growth, professional growth, internal promotion tracks, and more.