Safety Quality Specialist -Pending Certification- Central Processing

About the role

This SQS position - pending certification is Full Time 40 hours a week. Mostly day shift with some rotation to off shifts and occasional weekend shift.

Responsibilities

• Develops, implements, evaluates, and sustains an effective microsystem based safety and quality program:
• In collaboration with the NM and medical director, develops and communicates safety/quality goals and metrics relevant to the clinical area.
• Works with other leaders to prioritize and resource improvement work.
• Coaches on improvement and ensures initiatives are aligned with organizational mission, vision, values, and goals.
• Fosters a fair and just culture of patient/employee safety within the microsystem.
• Coaches and mentors on safety behaviors for error prevention.
• Applies high reliability principles (sensitivity to operations, reluctance to simplify, preoccupation with failure, deference to expertise, and resilience) to safety and quality issues whenever possible.
• Integrates improvement initiatives to achieve overall patient outcomes i.e. assures clinical improvement initiatives also promote excellent patient/family experience.
• Orients, develops and mentors lead nurses of the working teams that are linked within the safety program.
• Powers and mentors improvement teams.
• Applies the CHOP Improvement framework to all improvement work.
• Affirms data-based decision making for all initiatives.
• Applies project planning techniques for all initiatives.
• Provides effective, timely communication regarding safety and quality initiatives and outcomes, including visual displays of data to inform all microsystem staff of the status of improvement efforts.
• Coordinates action - oriented, outcomes - oriented, microsystem improvement initiatives:
• Ensures all initiatives have specific project timelines and that the work stays on the expected track.
• Actively utilizes project management skills.
• Whenever possible, scopes the work to ensure that achievements are possible i.e. break large goals into sub-projects that lead to the systematic achievement of the goal.
• Advises and/or seeks resources to determine effective measures and metrics for improvement initiatives; assures appropriate data support is in place.
• Serves as an effective change agent:
• Provides coaching and consultation to staff from all disciplines in making behavioral changes.
• Powers and mentors improvement teams.
• Develops plan to assure practice change has occurred and is sustained.
• Promotes the notion of adapt, adopt, and/or abandon so that initiatives do not become 'stuck at mediocre results.'
• Fluent and facile in improvement methodology and tools; serves as a resource to improvement teams.
• Assures sustainment plan is considered and incorporated in the beginning of each project.
• Investigates microsystem good catch (near-miss) and harmful events.
• Conducts ACAs when needed.
• Partners with multidisciplinary team as needed during the investigation process.
• Enters, retrieves, and trends data regarding patient care events.
• Follows standard format for bedside reviews for events of Healthcare Acquired Conditions.
• Focuses on systems issues during the investigation process.
• Supports microsystem based structures and processes related to safety and quality initiatives:
• Develops agendas for microsystem forums i.e. QI meetings and/or Unit Leadership partner meetings.
• Effectively facilitates meetings.
• Documents meeting notes.
• Identifies microsystem safety/quality trends.
• Identifies the need for training when applicable.
• Compiles annual report of microsystem initiatives and achievements.
• Aligns with all Clinical Nurse competencies (clinical practice, communication, collaboration, professional development).
• Follows the nursing process to deliver safe, compassionate, and culturally effective care.
• Gathers and recognizes/synthesizes assessment data to determine the patient/family plan of care, pertinent data to be shared with care team, and tasks to be delegated.
• Consistently follows evidence based practice bundles and nursing standards/procedures to provide nursing care that eliminates preventable events of patient harm and promotes excellent patient outcomes.
• Documents the evaluation of nursing interventions and outcomes of nursing care utilizing hospital standards, policies and procedures.
• Effective verbal and nonverbal communication techniques and good listening skills are used to empathically communicate with patients/ families, and colleagues.
• Demonstrates effective teamwork as a member of the interdisciplinary care team, fostering and exemplifying a culture of respect.
• Recognizes/addresses situations where disrespectful collaboration may impact patient care and/or create non-collaborative relationships.
• Seeks resources as needed to resolve situations involving incivility and/or disrespect.

Requirements

• Licenses and Certifications:
  • Basic Life Support (BLS) - issued through on organization that requires a hands-on instructor lead psychomotor skills verification (ex. American Heart Association or Red Cross). - within 6 months - Required
  • Certified Professional in Healthcare Quality (CPHQ) - National Associate for Healthcare Quality (NAHQ) - within 30 months - Required or
  • Lever Six Sigma Green Belt (LSSGB) - Industry standard (IASSC, ASQ, CSSC) or accredited college/university - within 30 months - Required
  • Certified Respiratory Therapist (CRT) - National Board for Respiratory Care - upon hire - Required
  • Emergency Medical Technician (EMT) - Pennsylvania Department of Health - upon hire - Required
  • Licensed Pharmacist (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required
  • Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required
  • Registered Dietitian (RD) - Commission on Dietetic Registration (CDR) - upon hire - Required
• Education: Bachelor's Degree Healthcare field of study Required
• Experience: At least two (2) years Clinical knowledge, skills and experience in area/portfolio of interest in a complex health care setting Required
• Experience: At least two (2) years Clinical work experience in a complex health care setting Required
• Experience: At least two (2) years Pediatric experience Preferred
• Experience: At least one (1) year Knowledge of patient safety and quality improvement concepts and methods, including data collection and analysis Preferred

Qualifications

• Knowledge, Skills And Abilities:
  • Proficient with Microsoft Excel, Word and PowerPoint (Required proficiency)
  • Ability to work independently and take initiative when necessary (Required proficiency)
  • Strong interpersonal, verbal and written communication skills are required. (Required proficiency)
  • Teaching/presentation skills are required. (Required proficiency)
  • Exemplifies foundational CHOP ICARE values and Safety Behaviors for Error Prevention (Required proficiency)
  • Ability to function in project manager role (Required proficiency)
  • In partnership with management holds others accountable as needed (Required proficiency)
  • Knowledge of patient safety and quality improvement concepts and methods, including data collection and analysis (Preferred proficiency)
  • Basic use of patient facing technology (e.g. IV pumps, point of care devices, CR monitors). Understands policies and procedures, confidentiality, security, and privacy regulations regarding the use of clinical information and clinical systems including clinical decision support tools.
  • Navigation and use of clinical communication systems and electronic health record.

Benefits

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting.

Pay

SALARY RANGE: $98,820.00 - $126,000.00 Annually

Schedule

Full Time 40 hours a week. Mostly day shift with some rotation to off shifts and occasional weekend shift.