Safety & Compliance Spec II

Duties And Responsibilities

• LMS Administration & Support (iTacit) – 45%
• Provide day-to-day support and management of the iTacit LMS to ensure seamless operation and user experience.
• Technical Support
• Respond to calls and emails from drivers, Terminal Managers (TMs), and Regional Safety & Support Managers (RSSMs).
• Aid in login access, password resets, and general LMS navigation.
• Update and reconcile records between iTacit and TMW systems.
• Answer user inquiries related to training and system functionality.
• Issue Investigation & Resolution
• Collect and document reported issues from field and leadership teams.
• Log and track issues to determine validity, root cause, and impact.
• Implement fixes where possible and coordinate with iTacit support when needed.
• Preventative Maintenance & Continuous Improvement
• Manage manual role assignments not included in automated system syncs.
• Assign and distribute monthly safety training and safety standdowns.
• Maintain and update the training course catalog.
• Implement new LMS features (e.g., skills tracking, document uploads).
• Monitor and approve/deny training enrollment requests.
• Training Development & Content Creation – 45%
• Design and develop engaging, compliant training materials aligned with company and regulatory requirements.
• Partner with RSSMs and leadership to gather subject matter expertise and training needs.
• Develop training courses, including scripting, visuals, and instructional flow.
• Create training videos using tools such as Adobe Premiere Pro, Photoshop, and PowerPoint.
• Ensure content is accurate, engaging, and aligned with operational and safety priorities.
• Program Support (Lytx & Training Initiatives) – 5%
• Support and manage Lytx-related orientation processes.
• Aid in the rollout and onboarding of training programs.
• Additional Responsibilities (As Needed) – 5%
• Conduct training sessions and system walkthroughs for TMs and RSSMs.
• Assist with major projects (e.g., LMS rollouts, compliance programs such as HAZWOPER).
• Develop internal documentation, manuals, and SOPs (e.g., LMS guides, badge processes).
• Create user guides for field personnel (drivers, technicians, tank washers).
• Print and manage identification badges.
• Perform miscellaneous administrative and operational tasks as assigned.

Qualifications

• Experience with video creation tools (Adobe Premiere Pro, Photoshop, PowerPoint).
• Experience supporting or administering a Learning Management System (LMS).
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple priorities and respond to field support needs.
• Strong communication skills with both field personnel and leadership.

Prioritized Skills

• Experience with iTacit or similar LMS platforms.
• Background in safety training, compliance, or transportation industry.
• Familiarity with transportation or training systems (e.g., TMW, Lytx).

Education And Experience

• High school diploma or equivalent.
• Associate’s or Bachelor’s degree preferred.
• 2+ years of administrative, training coordination, or compliance support experience preferred.