Safety Claims Administrator

General Responsibilities

• Review, evaluate, and process Workers’ Compensation, automobile, and general liability claims from initial intake/opening through resolution/close; recommend next steps and coordinate with internal and external partners.
• Serve as an initial point of contact for incident reporting (injury, motor vehicle, property damage, and general liability), complete required data entry, and maintain accurate claim files and records throughout the process.
• As liaison between injured employee-owners, supervisors, medical providers, and third-party partners to support timely care, clear communication, and safe return-to-work outcomes consistent with Terracon’s value of Caring.
• Maintain ongoing contact with adjusters, agents, nurse case managers, clinics, and employees throughout the course of a claim, document key updates, and follow-ups.
• Communicate claim reporting requirements, procedures, and notifications to managers, supervisors, and employee-owners; respond to questions regarding workers’ compensation processes and procedures.
• Request payment for motor vehicle and property damage claims, as applicable.
• Prepare settlement/release documentation as applicable.
• Prioritize and manage multiple items with appropriate urgency and attention to detail.
• Handle incident and injury descriptions (and, at times, photos) that could be graphic in nature.
• Organize, prioritize, and manage multiple items with appropriate urgency and attention to detail.
• Maintain quality standards on all work and documentation.

Requirements

• Education/experience: Bachelor’s degree in safety management or related field. In place of a degree: a minimum of 3–5 years of related administrative experience may be considered.
• Proficiency with computers and common office applications; ability to maintain accurate records and documentation.
• Strong interpersonal and communication skills; ability to collaborate with stakeholders at all levels and work effectively as part of a team.
• Ability to handle incident and injury descriptions (and, at times, photos) that could be graphic in nature.
• Ability to organize, prioritize, and manage multiple items with appropriate urgency and attention to detail.
• Ability to handle confidential information with professionalism, sound judgment, and discretion.
• Valid driver’s license with acceptable violation history.