Safety And Security Manager

About the role

O’Two Hotels is seeking a Safety and Security Manager to lead the safety and security function across Terra by O’Two and Mar by O’Two. The role involves protecting guests, team members, assets, reputation, and daily operations through visible leadership, strong controls, calm incident response, and a service-led security culture.

Responsibilities

• Lead the day-to-day safety and security operation across guest areas, BOH areas, parking levels, entrances, and public spaces.
• Manage, train, brief, and roster the security team to ensure full coverage, consistency, and professional conduct.
• Oversee access control, CCTV monitoring, key control, contractor control, patrols, and incident reporting.
• Respond to incidents, emergencies, medical situations, guest concerns, and operational disruptions with calm authority.
• Maintain accurate records of incidents, investigations, lost property, security logs, and risk observations.
• Conduct risk assessments and implement practical measures to reduce exposure across hotel operations.
• Partner with Rooms, Engineering, Housekeeping, F&B, and People & Culture on safety procedures and team awareness.
• Ensure compliance with internal policies, emergency procedures, fire-life-safety standards, and applicable local requirements.
• Support VIP movements, events, contractor access, and pre-opening readiness where required.

Essential Qualifications

• Minimum 4 to 5 years’ experience in hotel safety and security, with at least 2 years in a supervisory or management capacity.
• Currently hold a similar role within a 4-star luxury or 5-star luxury hotel environment.
• Protel PMS experience is essential.
• Current PSIRA registration is essential.
• Strong knowledge of CCTV, access control, incident response, emergency procedures, and risk management.
• Must be eligible to work in South Africa.

PREFERRED EXPERIENCE

• Experience in an international or internationally branded hotel environment.
• Experience with hotel pre-opening or multi-property operations.
• First aid, fire marshal, or occupational health and safety training.

Key Competencies & Skills

• Calm, confident, and discreet under pressure.
• Strong leadership, communication, and investigation skills.
• Guest-aware approach with a strong service instinct.
• Excellent judgement, confidentiality, and professional presence.
• Detail-led with strong reporting and follow-up discipline.

What We Offer

• A professional luxury hospitality environment.
• Exposure to hotel pre-opening activity, operational growth, and cross-department collaboration.
• Ongoing learning, development, and career growth.
• A culture built around our team promise: Transform. Grow. Thrive with Pride.

Closing Date

Closing date: 31 July 2026

Application Instructions

If you are interested, submit your CV and a brief cover letter outlining your relevant experience and availability. If you are passionate about maintaining impeccable standards and leading a dedicated team behind the scenes, this is your opportunity to play a vital role in a high-quality hospitality operation. If you do not hear from us within the next two weeks, due to the high volume of applications we receive, we thank you for your interest and kindly ask that you consider your application unsuccessful.

Company Information

O’Two Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.