Safeguards Enforcement Lead, User Well-Being

About the role

As a Safeguards Enforcement Lead on the User Well‑Being team, you will manage child safety, mental health, abuse and exploitation, and age assurance enforcement workflows, including scaling, maintaining, and improving systems and processes used to detect and respond to these harms. This is a management role; you will serve as the central point of contact for those conducting content review, managing day‑to‑day workflows, quality assurance, and escalation processes, and work closely with internal Engineering, Policy, and Legal teams to scale detection systems and close enforcement gaps as the threat landscape evolves. Important context: you will regularly be exposed to explicit sexual content involving minors and violent or psychologically disturbing material; Anthropic provides wellness resources and support.

Responsibilities

• Manage a team of individual contributors across multiple policy areas under the User Well‑Being banner
• Serve as the primary point of contact for review partners conducting content review, including onboarding, training, quality assurance, and ongoing relationship management
• Design and improve enforcement workflows to scale effectively as volume grows, while maintaining high accuracy and consistency across review decisions
• Partner with Engineering and Data Science teams to optimize detection models and automated enforcement systems for User Well‑Being policies
• Develop and maintain internal documentation, decision trees, and review guidelines that enable accurate and consistent enforcement at scale
• Keep up to date with emerging AI policy enforcement best practices, evolving legal frameworks, and developments in technology, and use these to inform workflows
• Identify and report trends in misuse patterns to internal stakeholders, including Policy, Legal, and Trust & Safety leadership
• Coordinate reporting obligations to relevant external bodies (e.g., NCMEC) in accordance with applicable law and Anthropic policy

Requirements

• Experience managing teams in the User Well‑Being space
• Experience in trust & safety, content moderation operations, or policy enforcement with direct exposure to child safety, mental health, abuse and exploitation, and age assurance harm areas
• Experience managing or coordinating content review operations, including quality assurance and workflow management
• Experience standing up and scaling policy enforcement or content review workflows
• Proficiency in SQL and/or other data analysis tools to monitor workflow health, review queue metrics, and surface enforcement trends
• Experience identifying emerging risks and communicating findings to cross‑functional stakeholders, such as Product, Policy, Engineering, and Legal teams
• Understanding of the challenges involved in implementing product policies at scale in the content moderation space
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Preferred Qualifications

• Deep subject matter expertise in child safety, child sexual exploitation and abuse (CSEA), online child protection, mental wellness, and age assurance
• Experience working with or reporting to NCMEC, IWF, or equivalent child safety reporting bodies
• Familiar