Safe and Secure Ambassador-Dolphin Mall #2

About the role

The role of the Bath & Body Works Safe and Secure Ambassador (SSA) is to protect people, brand, and property in their home store environment. The mission of a SSA is to assist the store team in preventing and minimizing risk of life safety and theft & fraud events through consistent communication, partnerships, and education at all levels.

Responsibilities

• Support sales by engaging customers and associates at the front of the store with a strong command presence, a smile, and eye contact.
• Provide in-store support during life safety, emergency response, and safety incidents.
• Collaborate with RAPM (Regional Asset Protection Manager) to follow up on safety and security incidents.
• Problem-solve extreme store events using brand de-escalation tactics.
• Assist the store team with driving a strong physical security culture by educating and upholding all BBW policies and procedures.
• Educate and develop the store team regarding shortage and safety behaviors.
• Collect, document, and communicate asset protection (AP) trends, theft, and fraud intelligence with RAPM and store leadership team (SLT).
• Assist in, document, and communicate all merchandise recoveries using BBW tools.
• Assist with Shrink Protection Program (SPP) assessment follow up and execution on action plans.
• Submit appropriate documentation in the system for all organized retail crime (ORC) incidents following BBW AP policies and procedures.
• Work with law enforcement and RAPM to identify and resolve open cases.
• Assist the SLT with modeling working safely, while maintaining a clean store.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• All other duties based on the business needs and direction of the store manager and/or RAPM.

Physical requirements

• Constant physical activity, including standing, walking, reaching, and lifting.
• Climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Ability to lift 10 pounds consistently and up to 50 pounds.

Qualifications

• Must be 18 years of age or older.
• Meet any state or local certification/license and/or other legal requirements related to the position.
• Flexible work availability to include nights, weekends, and holidays.
• Ability to stand for extended periods of time.
• Effective communication.
• Experience in learning and adapting to different technology needs and changes.
• Strong ability to work independently and with a team.

Core competencies

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Benefits

• On-demand access to your earned wages through DailyPay.
• Tuition-free education in partnership with Guild, plus tuition reimbursement and scholarship opportunities for post-secondary education programs.
• Voluntary medical, dental, vision, short-term disability, life and AD&D coverage through our partnership with The American Worker. (Note: Minnesota, New Mexico, and Vermont residents are not eligible for the Limited Medical Benefit Plans and benefits vary for Kansas and Ohio residents.)
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• Opportunity for paid time off, paid parental leave and access to family building benefits.
• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

This response is AI-generated, for reference only.