SaaS Trainer

About the role

Yooz builds SaaS tools that help finance teams automate invoice processing. Our platform is used by 200,000+ users in over 30 countries. We’re growing our U.S. team and looking for a Trainer to help us scale smarter — with better reporting, cleaner data, and sharper processes.

Responsibilities

• Create and validate training materials in collaboration with the Marketing Department (e.g. user documentation, presentations, and tutorial videos).
• Manage your training schedule independently to accommodate client needs.
• Ensure customer satisfaction and provide post-training support to attendees.
• Carry out simple application configurations for clients when necessary.
• Collaborate with Project Managers and other departments to ensure an optimal customer experience.
• Deploy small pre-configured projects ("ReadyToYooz") to facilitate client onboarding or demos.
• Participate in occasional side projects or tasks aimed at improving team processes or resources.

Requirements

• Bachelor’s degree and at least one successful experience in a training or teaching role.
• Familiarity with online distance learning techniques and virtual classroom tools.
• Exceptional communication and presentation skills, and the ability to confidently engage an audience for a 2-hour training session.
• Fluency in English (written and spoken).
• Speaking French is an advantage.
• Speaking Spanish is a strong plus (especially if you can deliver training sessions in Spanish).
• Strong interest in understanding business processes, and enjoyment of customer contact.
• Excellent interpersonal skills and a strong sense of service.
• Soft skills and teaching abilities that enable you to build strong relationships and foster customer loyalty.
• Empathetic, humble, a good listener, and autonomous.
• Good command of office productivity tools (Microsoft Office Suite).
• Comfortable working with CRM systems (e.g., Salesforce) and knowledge of ERP systems as well as basic accounting principles.

Benefits

Security from day one

• Base salary + performance-based bonus
• 401(k) with employer match
• Health, dental, and vision coverage starting your first full month
• Life insurance, short- and long-term disability
• Paid parental and sick leave

Time to recharge

• Generous paid time off + 11 paid holidays
• Free monthly lunches, happy hours, and wellness classes
• One paid day a year to volunteer (“Yooz Cares Day”)

Room to grow

• Internal mobility: 40% of employees changed roles or were promoted last year
• Company-wide performance trips (“Yooz Achievers Klub”)
• Regular offsites, learning sessions, and cross-team events

Extras that make a difference

• Pet insurance
• Employee discount program