S3030 STEWARDING ASSISTANT MANAGER

Reports to: Steward Manager, Food and Beverage Director & Executive Chef

About the Role

Responsible for cleanliness and sanitation of all food and beverage related areas in accordance with company, industry, and governmental guidelines. Oversees and supervises the Stewarding staff to ensure responsibilities are adhered to and carried out to achieve maximum department efficiency and profitability. Possesses full knowledge and training specific to company, industry, and governmental guidelines concerning chemicals and sanitation. Supports Culinary, Banquet, Restaurant, and Bar outlet management teams. Oversees the entire operation for Food & Beverage Division sanitation and ware-washing. Performs as Executive Steward in their absence.

Responsibilities

• Ensure all Food & Beverage outlet areas are staffed according to business demands to maintain optimal cleanliness and sanitation per company, industry, and governmental guidelines.
• Report any safety or sanitation violations to the Director of Food & Beverage.
• Schedule and oversee deep cleaning, hood cleaning, and pest control for all Food & Beverage outlet areas.
• Coordinate return and transport of used china, glass, silver, and linen for all Banquet events.
• Support Stewarding procedures for beverage outlets on the casino floor.
• Coordinate transport of requisitioned and used linen for all Food & Beverage Restaurant outlets.
• Interview, hire, and train Stewarding staff.
• Conduct coaching and "Discipline Without Punishment" as needed.
• Ensure compliance with company Performance Appraisals and conduct reviews with Stewarding staff.
• Conduct shift, daily, and weekly staff meetings to update Stewarding staff on resort-wide information (e.g., team member activities, safety issues, general updates).
• Prepare weekly staff schedules to maximize efficiency and profitability.
• Assist all team members in the Food & Beverage Division as needed.
• Approve production levels, requisitions, and payroll on a daily basis or as needed.
• Approve and sign paperwork related to IMGR&C Attendance and Punctuality Policy and leave requests.
• Log daily activities, changes, or concerns affecting the Stewarding Department.
• Perform duties of Executive Steward in their absence.
• Adhere to all regulatory, departmental, and casino policies and procedures.
• Perform other duties as required by top management.

Supervisory Responsibilities

• Oversee and supervise Lead Stewards, Stewards, and Overnight Stewards.
• Carry out responsibilities in accordance with IMGR&C policies, procedures, and applicable laws.
• Interview, hire, train, plan, assign, and direct work for the Stewarding Department.
• Develop and conduct performance appraisals, rewarding and disciplining Stewarding team members.
• Address Stewarding team member concerns and conflicts of job interest.

Key Performance and Behavioral Standards

• Ability:
  • Explain and demonstrate Hospitality Behaviors and Performance Standards.
  • Understand where to find information needed to complete tasks to standard.
  • Explain and demonstrate technical and behavioral skills required for tasks.
  • Take ownership of problems and solve them, even when solutions are not immediately available.
  • Request help from others when needed to complete tasks or goals.
  • Possess complete knowledge of IMGR&C products and services and communicate them to others.
  • Provide guests with directions or venue information.
  • Act promptly and professionally on all guest comments or complaints.
• Performance:
  • Meet expected end results and standards in Key Responsibilities and operational SOPs.
  • Respond to obstacles by finding new ways to achieve desired results.
  • Take charge in the absence of guidance to meet guest or internal customer needs.
  • Adapt quickly to change by applying skills positively.
  • Support the Quality Goal: "Do it right the first time."
  • Maintain all areas, equipment, and furnishings in exceptionally neat, clean, and good repair.
  • Make suggestions to improve performance.
• Behavior:
  • Meet IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
  • Approach all activities with enthusiasm and encourage it in others.
  • Maintain a positive approach in all situations.
  • Respect individuality and communicate effectively to work together.
  • Speak positively about guests, team members, and the business in all situations.
  • Treat others with respect in all situations.
• Service:
  • Serve others proactively.
  • Identify and communicate the needs of guests and others.
  • Take quick action to meet or exceed needs.
  • Identify ways to improve individual or team service.
  • Provide service outside job responsibilities if needed to help the resort succeed.
  • Take ownership of guest problems until resolved.
• Professionalism:
  • Meet IMGR&C Appearance standards.
  • Support IMGR&C’s reputation and image professionally in all situations, on and off property.
• Attendance:
  • Meet IMGR&C policy for attendance.
  • Inform supervisor of future absences as far in advance as possible.
  • Required to work all Marketing Special Events and Concerts.
• Communication:
  • Provide information others need to succeed in a timely manner.
  • Share information with the next shift to ensure their success.
  • Listen to others without interruption and act on feedback when possible.
  • Ask questions to better understand expectations.
  • Report all guest complaints, compliments, and situations where resort grounds or equipment do not meet IMGR&C standards to a Supervisor or Manager.
• Team Work:
  • Prioritize team success over personal success.
  • Help other team members succeed without being asked.
  • Take action to resolve conflicts between individuals.
  • Help other departments achieve success.
  • Report ideas to increase team success and guest satisfaction to a Supervisor or Manager.
  • Do whatever is necessary to help department and resort success.
  • Contribute ideas that support progress and success at shift, team, and departmental meetings.

Qualifications

• Embody IMGR&C Values reflected in the letters A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approach all activities with enthusiasm and encourage it in others.
• Choose a positive approach in all situations.
• Treat others with respect in all situations.
• Collaborate with other team members to achieve event goals and exemplify teamwork.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential duties of this position:

• Frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, or hear.
• Must be able to use handheld communication devices.
• Occasionally lift and/or move up to 50 pounds.
• Able to stand for several hours at a time.

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this position:

• Noise level in the work environment is loud.
• Exposure to a second-hand smoke-filled environment.
• May be exposed to biohazardous fluids such as blood and other body fluids.
• May be exposed to hostile environments with guests.
• May be subject to high-stress environments.