Ryder's Customer Engagement Manager

About the role

Ryder is one of North America's most trusted names in fleet management and supply chain solutions. The Customer Engagement Manager role puts you at the center of it all, where your success is built on understanding your customers' businesses deeply, solving real problems, and growing accounts over time.

Responsibilities

• Own and grow a book of business with clear targets for revenue and profitability
• Develop and execute a sales penetration plan to expand Ryder's share of wallet within existing accounts
• Identify and present upsell opportunities across Ryder's full service portfolio -- including Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services
• Build relationships with all buying influencers within your accounts, not just the primary contact
• Segment your account base by growth potential, retention priority, and risk -- and work each bucket strategically
• Own and manage customer success and retention, ensuring contracted services are delivered and expectations are met
• Conduct regular account reviews and monitor customer satisfaction results
• Proactively identify and resolve issues before they escalate
• Educationally and technically educate customers on new services, policy changes, and best practices to help them get the most out of their Ryder relationship
• Facilitate smooth handoffs as accounts grow into more complex Ryder service tiers
• Develop a strong working knowledge of your customers' industries, operations, and goals
• Stay current on competitive alternatives in the market and use that knowledge to protect and grow your accounts
• Maintain accurate, up-to-date records in Ryder's CRM

Requirements

• Bachelor's degree in business, marketing, transportation, or equivalent experience
• At least 2 years of customer-facing sales experience
• At least 2 years of customer service or account management experience
• Proven negotiation and consultative selling skills
• Comfortable with contractual leasing concepts and pricing discussions
• A strong relationship builder who can engage stakeholders at multiple levels
• Self-directed with the ability to manage a portfolio independently

Qualifications

• Bachelor's degree in business, marketing, or transportation, or equivalent experience
• 2 years or more experience providing service to customers
• 2 years or more experience selling to customers

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan

Pay

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

• Minimum Pay Range: $62,000
• Maximum Pay Range: $65,000