Ryan White Non-Medical Case Manager
About the role
Priority Health Care is seeking a compassionate Non‑Medical Case Manager to join the Ryan White Program and connect clients with essential supportive services that enable them to stay healthy and engaged in care. The role involves conducting eligibility screenings, assessing barriers to care, coordinating referrals to community resources, and providing direct advocacy to remove obstacles to healthcare access. Strong problem‑solving, resourcefulness, and knowledge of community systems are essential for supporting people living with HIV.
Responsibilities
- Screen clients for initial and annual Ryan White program eligibility; maintain documentation and recertification records.
- Conduct comprehensive assessments of social, economic, housing, food security, and transportation needs.
- Develop individualized support plans; identify and address barriers to health and care engagement.
- Provide referrals to housing, food, transportation, utility assistance, and community support services.
- Follow up on referrals to ensure clients access services and achieve support plan outcomes.
- Provide crisis intervention and advocacy with community agencies, landlords, social services, and government programs.
- Offer information on HIV transmission prevention and disease‑management basics.
- Support clients with problem‑solving around social determinants of health and medication‑adherence barriers.
- Document all assessments, support plans, and client interactions in the EHR system per HIPAA and Ryan White standards.
- Build relationships with community organizations and service providers; connect clients to appropriate resources.
- Work independently with minimum supervision.
Minimum Qualifications
- Education Pathway: A bachelor’s degree in any field.
- OR Experience Pathway: A high school diploma or GED and three years of experience providing HIV‑related services.
Preferred Qualifications
- Strong knowledge of community resources, social services programs, benefits enrollment, and housing resources.
- Excellent interpersonal and communication skills with diverse, vulnerable populations.
- Proficiency with Microsoft Office and ability to learn EHR and case‑management systems.
- Strong organizational skills and ability to manage multiple cases and priorities.
- Ability to build trust and provide culturally competent support.
- Reliable transportation and flexibility for community outreach and home visits.
- Bilingual ability in Spanish or Vietnamese is a plus.
- Completion of HIV‑specific training and cultural competency training within the first year of hire.
About Priority Health Care
Priority Health Care is a Federally Qualified Health Center (FQHC) dedicated to providing accessible, high‑quality healthcare services. Our mission is to improve the health and well‑being of individuals and families by delivering comprehensive primary care regardless of ability to pay.
Benefits
- Comprehensive medical, dental, and vision insurance
- Paid time off and paid holidays
- Retirement savings plan
- Life and disability insurance
- Professional development opportunities
- Career advancement opportunities