Ryan Field Suites Supervisor

Job Summary

Position Summary Ryan Field is seeking a passionate, hospitality-driven Suites Supervisor to oversee luxury service within our premium suites and VIP spaces. This role plays a critical leadership role in creating memorable guest experiences by leading team members, ensuring exceptional service standards, and maintaining seamless operations during events.

Essential Responsibilities

• Deliver exceptional hospitality and service standards throughout premium suites and VIP spaces.
• Serve as a visible leader and point of contact for guests.
• Foster a culture of hospitality and service excellence.
• Anticipate guest needs and enhance the premium experience.
• Supervise and support premium hospitality staff during events.
• Conduct pre-event briefings.
• Provide coaching, feedback, and recognition.
• Oversee event-day operations.
• Cook up with catering, operations, security, and facilities teams.
• Maintain cleanliness and presentation standards.
• Escalate complex issues when appropriate.
• Ensure compliance with venue policies and alcohol service regulations.
• Maintain a safe environment for guests and team members.

Qualifications

• Minimum 1.5 to 2 years of leadership or supervisory experience in hospitality, guest services, food and beverage, hotels, events, entertainment, or a related field preferred.
• Strong communication and customer service skills.
• Availability for evenings, weekends, holidays, and event-based schedules.
• Bachelor's degree in Hospitality Management, Business, Sports Management, or related field preferred.
• Experience in premium hospitality, luxury hotels, clubs, suites, stadiums, arenas, conventions, or special events preferred.
• Food and beverage operations experience preferred.