RxO - Representative - Cust Svc (1st Shift)

About the role

The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.

Responsibilities

• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds Luxottica’s Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up to 90% of assigned shift.
• Performs all other duties as assigned.

Requirements

• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet

Qualifications

• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
• Bilingual Spanish or French

Skills

• Telephone etiquette and clear, professional speaking voice
• Verbal and written communication
• Listening and comprehension
• Interpersonal and teamwork abilities
• Composure under difficult customer situations
• Time management and task prioritization
• PC proficiency (MS Office, Word, Excel)
• Ability to navigate information systems and the internet
• SAP experience
• Optical industry knowledge and familiarity with Luxottica products
• Bilingual Spanish or French

Benefits

• Health care
• Retirement savings
• Paid time off / vacation
• Employee discounts
• Potential bonus and/or commission

Pay

Pay range: $18.81 – $26.04 per hour (with potential bonus/commission).