RxO - Expeditor

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a high-quality vision care products and best-in-class shopping experiences through iconic brands like Essilor, Varilux, Crizal, Eyezen, Stellest, Transitions, Ray-Ban, Oakley, Persol, Oliver Peoples, Sunglass Hut, LensCrafters, and Target Optical.

About the role

This role acts as a lab advocate between the lab, customer service, and order entry to expedite orders affecting lab service levels and to better serve our customers. You will identify orders in the lab workflow (WIP) through reporting tools such as See 4 C, Optifacts, and Salesforce (e.g., stuck orders, missing cutouts, canceled orders, or those needing additional information). Any orders at risk of failing service level expectations will be identified, investigated, tagged, and prioritized for production. This position reports to lab management and does not replace the responsibilities of our customer service or order entry teams.

Responsibilities

• Ensure prompt, regular attendance and availability for overtime as needed.
• Maintain critical communication with the lab management team to understand and address lab issues.
• Develop and maintain cooperative working relationships with customers, coworkers, management, and sales teams.
• Use expertise to advise customers or seek assistance on problem jobs when necessary.
• Make necessary job changes to ensure orders move through the production process efficiently.
• Handle additional duties as delegated by management.
• Identify and expedite trays to the next department to continue production (tagging orders as needed).
• Review delayed orders in the Ticket queue, correct issues, and open/close tickets accordingly.
• Monitor delayed job workflows at outsource/offsite areas.
• Communicate breakage to Customer Service through the Ticket/Case process.
• Monitor the “Complaint Management” tool, investigate complaints, and follow up with accounts.
• Maintain general knowledge of current operating systems.
• Keep an organized and clean working area.
• Maintain professional, respectful, and courteous behavior at all times.

Requirements

• A high school diploma or equivalent.
• 1+ years of related work experience; manufacturing or lab experience is preferred but not required.
• Ability to meet measurable standards in a dynamic production environment.
• Strong judgment and decision-making skills.
• Problem-solving abilities.
• Experience with optical systems and Opti-facts.
• Excellent oral and written communication skills.
• Strong organizational abilities and attention to detail.

Pay

Pay range: $15.62 - $21.48 per hour. Employee pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.