RVP, Sales - East Coast

About the role

Responsible for providing exceptional customer service through various channels including phone, email, chat, and social media. Manage multiple concurrent calls and tasks efficiently. Collaborate with cross-functional teams to improve customer satisfaction and business outcomes.

Responsibilities

• Handle inbound and outbound calls in a professional manner
• Respond promptly to emails and messages from customers
• Manage customer interactions across multiple channels
• Collaborate with team members to resolve customer issues and complaints
• Follow up with customers to ensure their needs are met
• Contribute to improving customer service processes and strategies

Requirements

• Bachelor's degree in Communications, Business Administration, or related field
• At least 1 year of experience in customer service or a related field
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with CRM systems is a plus
• Knowledge of customer service best practices
• Excellent verbal and written communication skills

Skills

• Customer service skills
• Technical proficiency in customer support tools
• Ability to handle stressful situations professionally

Benefits

• Flexible working hours
• Competitive compensation package
• Professional development opportunities
• Health insurance benefits
• Employee assistance program

Pay

$20 - $25 per hour based on experience and qualifications

Schedule

Full-time position with flexible scheduling options