RV Parts, Accessories & Upfitting Specialist

Responsibilities

• Identify and recommend RV accessories, upgrades, and service enhancements during every customer interaction.
• Partner with Service Advisors and Technicians to identify customer-pay upgrade opportunities.
• Review repair orders for accessory and upsell opportunities.
• Build and present upgrade packages that enhance the RV ownership experience.
• Increase average repair order revenue through accessory and upgrade sales.
• Aid customers with parts and accessory selection.
• Utilize consultative selling techniques to increase sales and customer satisfaction.
• Recommend complementary products and services whenever appropriate.
• Handle special orders, returns, and warranty inquiries.
• SOURCE parts quickly to minimize technician downtime.
• Work closely with technicians and advisors to support repair operations.
• Research and procure hard-to-find parts through local, aftermarket, and OEM suppliers.
• Pre-pick, label, and stage parts for scheduled service work.
• Receive, stock, organize, and maintain inventory.
• Conduct cycle counts and inventory audits.
• Maintain inventory accuracy and proper stock levels.
• Assist with annual and periodic physical inventories.
• Process customer and work-order parts requests accurately.
• Manage special orders and open purchase orders.
• Cooky shipping and receiving activities.
• Achieve monthly Parts & Accessories Gross Profit goals.
• Meet or exceed accessory and service upsell targets.
• Maintain high accessory attachment rates on repair orders.
• Maintain 99% inventory accuracy.
• Complete cycle counts and inventory controls on schedule.
• Maintain repair order parts status objectives and purchasing timelines.

Qualifications

• Experience in RV, automotive, marine, trailer, towing, or aftermarket parts sales.
• Strong knowledge of RV accessories and upfitting products, such as:
• Solar and battery upgrades
• Lithium battery systems
• Hitch and towing accessories
• Tongue jacks and leveling systems
• Storage and cargo solutions
• Off road solutions
• Electrical and convenience upgrades

Skills

• Basic installation knowledge of RV accessories.
• Experience with inventory management and cycle counting.
• Strong communication and interpersonal skills.
• Self-motivated with a proven ability to meet or exceed sales goals.