RV Park Grounds Crewmate

Essential Duties and Responsibilities

• Helping respond to and completing all assigned service requests/work orders efficiently, courteously and in a timely manner – within one (1) business day whenever possible
• Assisting in helping to resolve maintenance issues including HVAC, plumbing, electrical, carpentry and appliance repair while taking preventative measures to maintain a clean and safe worksite.
• Assisting in helping to respond promptly to company calls, including prioritization of service requests and/or schedules.
• Assisting with maintaining lawn care, cleaning, snow removal and maintenance of grounds, and common areas, as necessary.
• Helping to ensure the overall cleanliness and organization of the maintenance shop or storage areas.
• Supporting customer service goals by providing guests with outstanding customer service and representing the brand positively and professionally at all times.
• Helping to provide updates to the General Manager regarding work order status, guest communication and concerns, suggestive preventative maintenance, observed safety violations, and additional findings that impact the property.
• Assisting with reporting customer service, operational, safety and security concerns to management to resolve in an efficient and timely manner.
• Supporting team on-call as determined by manager.
• Helping to maintain the physical condition of the community.

Requirements

• 1-3 years preferred experience with resolving maintenance issues including HVAC, plumbing, electrical, carpentry and appliance repair while taking preventative measures to maintain a clean and safe worksite.
• Degree in Hospitality/Recreation/Tourism Management preferred.
• RV Park/Resort Experience preferred.
• Campspot Software Experience preferred.
• 1-3 years preferred experience with suggesting preventative maintenance, observing safety violations, and additional findings that impact the property.
• Must have a valid driver’s license and reliable vehicle.
• Must be able to work weekends.
• Excellent communication skills (verbal and written) including active listening
• Relationship skills: ability to develop and sustain cooperative working relationships – both internal and external.
• Organizational skills/Multi-tasking: Exceptional organization skills with the ability to allocate one’s time effectively, work under pressure, and meet tight deadlines; ability to handle multiple demands and competing priorities; ability to prioritize workload; and an ability to work at a detailed level.
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Energetic self-starter with an ability to thrive in a fast paced environment.
• Intrapersonal: A willingness to learn in a dynamic environment that includes new ideas and innovation, intellectually curious, adaptable and ambitious.

Physical Demands and Work Environment

• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 45 lbs. frequently. Ability to push up to 25 lbs. frequently.
• Ability to lift above head frequently.
• Ability to work evening and weekends as needed or required.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate in written and verbal format frequently.
• Ability to operate a cell phone and/or other technical devices used by the company frequently.