Russian Speaking Account Representative

RTS is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program, and trucking technology. Shamrock’s mission is to create value and success for customers, partners, and employees through strong ethics, dedication to customers, and close attention to the marketplace. Headquartered in Overland Park, Kansas, Shamrock has multiple offices throughout the U.S.

Why You’ll Love Working Here

Our award-winning culture prioritizes employees, encouraging them to think and act like owners with endless opportunities for growth and self-development. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.

About the Role

RTS Financial and Shamrock are looking for a Russian Speaking Financial Account Representative. This position manages an assigned portfolio of clients, including receiving and processing invoices and related documentation per procedural and contractual requirements. The role focuses on maintaining assigned customers’ accounts receivable portfolios. Ideal candidates will possess an outgoing, dynamic personality and the ability to work in a team environment.

Responsibilities

• Provide exceptional customer service for financial clients
• Regularly update account information to maintain customer records
• Prepare product or service reports by collecting and analyzing customer information
• Maintain financial accounts by processing customer adjustments
• Provide daily funding and handle collections for assigned customers
• Perform risk assessments and ensure procedures are followed to minimize risk
• Manage product or service issues, including clarifying the issue, determining the cause, creating a solution, expediting corrections, and following up to ensure resolution
• Recommend potential products or services to management by collecting and analyzing customer information
• Answer product and service questions; suggest information about other products and services
• Other duties as assigned

Requirements

• Bachelor’s degree in business administration, finance, or related field preferred; or equivalent relevant experience
• Effective verbal, written, and interpersonal communication skills
• Problem-solving and conflict-resolution skills
• Detail-oriented with analytical and technical skills
• Proficient in Microsoft Office and data entry
• Demonstrated ability to meet deadlines
• Experience in the financial industry a plus
• Bilingual skills with fluency in Russian and English are a must (must be able to speak, read, and write both languages)

Benefits

• Ongoing training and professional development opportunities
• Fully paid healthcare, dental, and vision premiums for employees and eligible dependents, including gym benefits
• Generous company 401(k) contributions and employee stock ownership after one year
• Competitive PTO and fully paid time off opportunities to volunteer within your community