Rural Trauma Care Coordinator
University of Utah Health Research · Salt Lake City, UT · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections: headings using for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate like Open Date, Requisition Number, etc. Keep substantive info: Job Summary, Responsibilities, Knowledge/Skills/Abilities, Qualifications, Working Conditions and Physical Demands, Reporting Relationships, maybe Minimum Qualifications, Preferred, etc. We need to map to allowed headings: About the role (maybe Job Summary), Responsibilities, Requirements (maybe Knowledge/Skills/Abilities), Qualifications, Skills (maybe Knowledge/Skills/Abilities), Benefits, Pay, Schedule. We have Pay Rate Range: 39300 to 68349 (presumably annual salary). So we can include Pay section with that range. Schedule: Standard Hours per Week 40, Full Time, Shift Day. So we can include Schedule section with that. Benefits: Not explicitly listed; there is mention of URS participation, but that's more about retirement. Could include Benefits? The posting mentions "The University is a participating employer with Utah Retirement Systems (“URS”)." That's a benefit. Also maybe health plan etc. But we should only include Benefits if there is real specific content. There's mention of URS, but not detailed benefits like health insurance, etc. Might still be considered benefit info. However guidelines: Prefer few substantive sections over many thin ones. Could include Benefits with URS info. But also there is mention of "Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary". That's schedule.
We need to avoid headings with filler like "commensurate with experience". Pay range is specific, so include Pay.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from posting, but we can reorganize into sections.
We must not include boilerplate like EEO, legal, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the long EEO statements, disability, etc. Also remove "Disclaimer", "Working Conditions and Physical Demands" maybe we can keep as part of Requirements or Qualifications? It's substantive but not fitting headings; maybe we can include under "Requirements" or "About the role". But we must preserve all substantive info; we can embed details in paragraphs under appropriate sections.
We need to decide sections: About the role (Job Summary + Corporate Summary maybe), Responsibilities, Requirements (Knowledge/Skills/Abilities + Working Conditions?), Qualifications (Minimum Qualifications + Preferred), Skills (maybe part of Knowledge/Skills/Abilities), Pay, Schedule, Benefits (URS). Ensure we don't create empty sections.
Let's extract substantive content:
Job Title: PS Practice & Patient Care Crd (but we don't repeat as heading). Job Summary: "Rural Trauma Care Coordinator Department of Surgery – Division of Trauma Surgery Position Summary The Patient Coordinator is responsible for full life-cycle coordination of care and serves as a liaison between rural trauma patients and healthcare system. This position helps manage patient needs, coordinates services across multiple care teams and facilities, and ensures appropriate data collection for the Division for improving rural health outcomes. This position answers all patient questions and collaborates with members of an interdisciplinary team to coordinate care and facilitate resource and discharge planning to reach optimal outcomes for the patient."
Corporate Summary: description of University of Utah Health.
Responsibilities: list of essential functions (bulleted). We'll put as
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate like Open Date, Requisition Number, etc. Keep substantive info: Job Summary, Responsibilities, Knowledge/Skills/Abilities, Qualifications, Working Conditions and Physical Demands, Reporting Relationships, maybe Minimum Qualifications, Preferred, etc. We need to map to allowed headings: About the role (maybe Job Summary), Responsibilities, Requirements (maybe Knowledge/Skills/Abilities), Qualifications, Skills (maybe Knowledge/Skills/Abilities), Benefits, Pay, Schedule. We have Pay Rate Range: 39300 to 68349 (presumably annual salary). So we can include Pay section with that range. Schedule: Standard Hours per Week 40, Full Time, Shift Day. So we can include Schedule section with that. Benefits: Not explicitly listed; there is mention of URS participation, but that's more about retirement. Could include Benefits? The posting mentions "The University is a participating employer with Utah Retirement Systems (“URS”)." That's a benefit. Also maybe health plan etc. But we should only include Benefits if there is real specific content. There's mention of URS, but not detailed benefits like health insurance, etc. Might still be considered benefit info. However guidelines: Prefer few substantive sections over many thin ones. Could include Benefits with URS info. But also there is mention of "Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary". That's schedule.
We need to avoid headings with filler like "commensurate with experience". Pay range is specific, so include Pay.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from posting, but we can reorganize into sections.
We must not include boilerplate like EEO, legal, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the long EEO statements, disability, etc. Also remove "Disclaimer", "Working Conditions and Physical Demands" maybe we can keep as part of Requirements or Qualifications? It's substantive but not fitting headings; maybe we can include under "Requirements" or "About the role". But we must preserve all substantive info; we can embed details in paragraphs under appropriate sections.
We need to decide sections: About the role (Job Summary + Corporate Summary maybe), Responsibilities, Requirements (Knowledge/Skills/Abilities + Working Conditions?), Qualifications (Minimum Qualifications + Preferred), Skills (maybe part of Knowledge/Skills/Abilities), Pay, Schedule, Benefits (URS). Ensure we don't create empty sections.
Let's extract substantive content:
Job Title: PS Practice & Patient Care Crd (but we don't repeat as heading). Job Summary: "Rural Trauma Care Coordinator Department of Surgery – Division of Trauma Surgery Position Summary The Patient Coordinator is responsible for full life-cycle coordination of care and serves as a liaison between rural trauma patients and healthcare system. This position helps manage patient needs, coordinates services across multiple care teams and facilities, and ensures appropriate data collection for the Division for improving rural health outcomes. This position answers all patient questions and collaborates with members of an interdisciplinary team to coordinate care and facilitate resource and discharge planning to reach optimal outcomes for the patient."
Corporate Summary: description of University of Utah Health.
Responsibilities: list of essential functions (bulleted). We'll put as - .
Knowledge / Skills / Abilities: list.
Qualifications: Required: Two years applicable background experience in nursing, social work or care coordination. Bachelor’s degree in nursing is preferred. Candidates with a degree in Social Work, Case Management or a related healthcare/human services field will also be considered. Relevant professional experience in care coordination, patient advocacy, case management, or healthcare services is highly valued.
Preferred: Competency in electronic patient charting and scheduling. Experience in a high volume clinical setting or multidisciplinary clinics or working with high-acuity, complex patients.
Working Conditions and Physical Demands: description.
Reporting Relationships: reports to Dr. Marta McCrum.
Minimum Qualifications: Bachelor’s degree or equivalency (one year of education can be substituted for two years of related work experience) in public health, health education, health promotion, management, behavior science, social science, social work or nursing with 2 years relevant work experience or Medical Assistant with State of Utah, National Certification, or equivalency and 5 years of clinical experience. Demonstrated ability to lead as well as function effectively as a member of a team and successfully promote change. Strong analytical, organization and leadership skills. PC/Windows literate with working knowledge of the following Microsoft applications: Outlook, Word and Excel. Demonstrated human relation and effective communication skills. This is a patient-sensitve position.
Preferred Experience: Working knowledge of quality improvement and project management methodologies, tools and techniques and principles of change management. Demonstrated ability to effectively facilitate and mentor project teams preferably using QI methods (i.e., PDSA ). Familiarity with electronic medical record ( EMR ) applications. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Care is appropriate to the population served Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences Type Benefited Staff Special Instructions Summary Additional Information: URS participation, contact HR, etc. Also mention criminal background check/drug screen, veterans' preference, accommodations, non-discrimination, etc. Many of those are boilerplate EEO/legal; we should remove them per instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should strip out the long EEO statements, non-discrimination, Title IX, etc. Also remove "Additional Information" that is largely legal. Keep URS participation maybe as benefit? It's not exactly EEO; it's a benefit. Keep that.
Also keep "This position may require the successful completion of a criminal background check and/or drug screen." That's not EEO but maybe considered boilerplate? It's a condition; could be kept under Requirements or Qualifications? It's a condition of employment. Might be considered substantive. However guidelines: remove EEO/legal boilerplate. Criminal background check is not EEO; it's a pre-employment condition. Might keep.
Also "Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law." That's maybe EEO-related? It's a preference; could be considered EEO. Might remove.
Also "Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities." That's EEO/ADA; remove.
Also "Consistent with state and federal law, the University of Utah does not discriminate based upon..." remove.
Also "The University does not discriminate on the basis of sex in the education program or activity..." remove.
Also "Inquiries about the application of Title IX..." remove.
Also "To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct..." remove.
Also "More information, including the Director/Title IX Coordinator’s office address..." remove.
Also "Online reports may be submitted at..." remove.
Also "A paper copy can be obtained by request..." remove.
Also "As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members..." maybe keep? It's about benefits transfer; could be considered benefits info. Might keep.
But we need to be careful not to include too much legal. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove anything that is clearly legal/EEO. The URS participation is a benefit, not EEO. The criminal background check/drug screen is a condition, not EEO. The veterans preference maybe considered EEO but it's a preference; could be considered EEO-related; safer to remove. The transfer of benefits policy maybe not EEO; could keep as benefit.
We also have "Preferences Type Benefited Staff Special Instructions Summary Additional Information" heading; we can ignore that heading.
We need to preserve all substantive information; but we can condense into sections.
Let's craft HTML:
About the role
Rural Trauma Care Coordinator in the Department of Surgery – Division of Trauma Surgery. The Patient Coordinator is responsible for full life-cycle coordination of care and serves as a liaison between rural trauma patients and the healthcare system. This role manages patient needs, coordinates services across multiple care teams and facilities, ensures appropriate data collection for improving rural health outcomes, answers patient questions, and collaborates with an interdisciplinary team to coordinate care and facilitate resource and discharge planning for optimal patient outcomes.
University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. It is nationally ranked for academic research, quality standards, and patient experience. The system includes a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health, providing education and training for over 1,250 providers annually, with over 2 million patient visits annually and research grants exceeding $350 million.
Responsibilities
- Schedules patient appointments, tests and procedures and ensures coordination of patient care plans across interdisciplinary teams.
- Receives, responds to, and directs patient communications, including phone calls, emails, and other interactions.
- Assesses escalated patient questions and ensures coordination of care plans.
- Monitors for completion of outcome surveys to provide team with data to assess outcomes.
- Identifies patient needs, answers questions and educates new patients on the process so they can make informed decisions.
- Identifies local resources for patients and assists with communication with local providers.
- Triage referrals from physicians, both internal and external, in addition to self‑referred patients.
- Gathers needed medical information such as records, slides, films, and ancillary tests to assist in coordination of patient needs.
- Ensures insurance coverage, resolves any issues with coverage, and escalates complicated issues to appropriate financial counselor.
- Acts as a liaison with other care groups such as social work, financial counseling, and nutrition to facilitate the patient intake process.
- Provides detailed patient instructions and education in collaboration with providers and other clinical staff.
- Works with discharge planner to facilitate and align patient needs with resources and/or equipment to meet quality and clinical outcomes.
- Assists in the coordination of seminars and community outreach activities.
- Monitors program performance and coordinates any programmatic development within the team.
- Coordinates treatment planning conferences, logistics, presentations, and associated CME requirements.
Requirements
Demonstrated excellent communication, interpersonal, organizational, and follow‑through skills.
Ability to be motivated with attention to detail and to work efficiently and independently, demonstrating a passion for excellent customer service.
Ability to learn new applications and software, procedures and processes.
Ability to assimilate data from various sources.
Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
Able to prioritize and multi‑task in a fast‑paced environment.
Demonstrated knowledge of HIPAA regulations to ensure patient information is guarded and respected.
Working
About the role
Rural Trauma Care Coordinator in the Department of Surgery – Division of Trauma Surgery. The Patient Coordinator is responsible for full life-cycle coordination of care and serves as a liaison between rural trauma patients and the healthcare system. This role manages patient needs, coordinates services across multiple care teams and facilities, ensures appropriate data collection for improving rural health outcomes, answers patient questions, and collaborates with an interdisciplinary team to coordinate care and facilitate resource and discharge planning for optimal patient outcomes.
University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. It is nationally ranked for academic research, quality standards, and patient experience. The system includes a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health, providing education and training for over 1,250 providers annually, with over 2 million patient visits annually and research grants exceeding $350 million.
Responsibilities
- Schedules patient appointments, tests and procedures and ensures coordination of patient care plans across interdisciplinary teams.
- Receives, responds to, and directs patient communications, including phone calls, emails, and other interactions.
- Assesses escalated patient questions and ensures coordination of care plans.
- Monitors for completion of outcome surveys to provide team with data to assess outcomes.
- Identifies patient needs, answers questions and educates new patients on the process so they can make informed decisions.
- Identifies local resources for patients and assists with communication with local providers.
- Triage referrals from physicians, both internal and external, in addition to self‑referred patients.
- Gathers needed medical information such as records, slides, films, and ancillary tests to assist in coordination of patient needs.
- Ensures insurance coverage, resolves any issues with coverage, and escalates complicated issues to appropriate financial counselor.
- Acts as a liaison with other care groups such as social work, financial counseling, and nutrition to facilitate the patient intake process.
- Provides detailed patient instructions and education in collaboration with providers and other clinical staff.
- Works with discharge planner to facilitate and align patient needs with resources and/or equipment to meet quality and clinical outcomes.
- Assists in the coordination of seminars and community outreach activities.
- Monitors program performance and coordinates any programmatic development within the team.
- Coordinates treatment planning conferences, logistics, presentations, and associated CME requirements.
Requirements
Demonstrated excellent communication, interpersonal, organizational, and follow‑through skills.
Ability to be motivated with attention to detail and to work efficiently and independently, demonstrating a passion for excellent customer service.
Ability to learn new applications and software, procedures and processes.
Ability to assimilate data from various sources.
Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
Able to prioritize and multi‑task in a fast‑paced environment.
Demonstrated knowledge of HIPAA regulations to ensure patient information is guarded and respected.
Working