Rural & Community Hospital Program Services Director

Responsibilities

• Lead strategy development and execution of program’s overarching structure, processes, and procedures; develop long-term program goals.
• Develop promotional materials and training for programs; train internal and external stakeholders on program components.
• Partner with contracting teams to influence the negotiation of contracts, drive contract utilization, and implement / onboard members into key programs; identify member and supplier targets for new business.
• Research and identify opportunities for new value propositions and new capabilities.
• Recommend and execute process improvements for assigned program (e.g., development, implementation).
• Represent management in meetings and assist management with the resolution of escalated member /supplier issues and concerns.
• Conduct periodic business reviews with key suppliers / distributors and members.
• Partner with management to facilitate council and / or panel meetings to gather member feedback, contracting decisions, best practices, and provide direction for program strategies.
• Establish and track program success metrics and deliverables.
• Lead peers in the analysis of program success and communicates to management program achievements, opportunities, and challenges.
• May track program revenue and sales and / or conduct market basket analysis to identify cost savings for members to convert business to Vizient programs.
• Lead operational liaison to field questions and provides strategic consultation to internal and external stakeholders for sales opportunities and communicating program impacts.

Qualifications

• Bachelor’s degree preferred.
• 7 or more years of relevant experience required.
• Direct experience leading strategic sourcing activities for IDNs, acute hospitals and non-acute facilities, including surgery centers and long-term care facilities.
• Experience leading large member group meetings and facilitating decision-making.
• Member account management experience, including recruiting members to programs and increasing contract sales.
• Experience collaborating with GPO channel partners preferred.
• Supplier relationship coordination and experience fostering collaboration between member organizations and strategic suppliers.
• Experience conducting and interpreting member spend analytics, including opportunity identification, tier enhancement qualification, market share consolidation review, savings valuation and contract utilization audit.
• Use of tools like Tableau beneficial.
• Experience in business process improvement, including certification in Lean Six Sigma preferred.
• Ability to partner and collaborate with all levels of the organization sufficient to identify business needs, diagnose gaps, and develop solutions to design strategies to meet business goals and objectives.
• Authentic communicator with the ability to make purposeful decisions, effectively influence others and drive change.
• Proficient in the use of MS Office Suite.
• Willingness to travel.