RUNCenter Part-Time Associate
About The Department
The Strategic Partnerships & Runner Products Department includes the Business Development and Strategic Partnerships team, the Runner Products and Services team, and the Professional Athlete Group. The Business Development and Strategic Partnerships team secures and manages mission-aligned partnerships providing revenue, value-in-kind and strategic support for advancing NYRR's mission. The team collaborates across NYRR departments to maximize partnership value and runner engagement through strategic programming. Additionally, the department oversees licensing of NYRR IP rights, including production of co-branded product and apparel. The Runner Products and Services team enhances the training, racing, and community experience through in-person runner training, tailored customer service, and community engagement at the NYRR RUNCENTER. NYRR’s Official Charity Partner Program includes more than 600 official charity partners raising over $80 million annually, while the International Tour Operator (ITO) Program spans 100+ countries and brings more than 13,000 international runners to the TCS New York City Marathon each year. The Professional Athlete Group develops and manages programs for professional and sub-elite runners, including wheelchair athletes, working closely with athletes, agents, coaches, and federations, and leading recruitment strategies for elite participation in NYRR events.
About The Position
New York Road Runners is seeking an adaptable, outgoing, motivated, and experienced RUNCenter Associate to provide support with bib assignment/distribution, premium distribution, general runner inquiries and help with day-to-day RunCenter operations. The individuals in this role will be responsible for treating each runner with the utmost respect and dignity while doing his/her best to help find solutions while promoting the NYRR brand and mission. While this role will be primarily based at the RunCenter, the position will also require support at larger NYRR events. There will be additional opportunities to assist with various events across the organization, providing a well-rounded experience in all facets of our event operations.
Job Responsibilities (primary And Secondary Duties)
- Demonstrate passion and commitment to the New York Road Runners brand and core values: vision, excellence, teamwork, passion, innovation, challenge.
- Set the standard for excellence in customer service through leading by example and holding the team accountable.
- Participate in morning meetings or check in at the start of each shift to learn your assigned roles and pertinent RunCenter and organizational information.
- Assign race bibs using NYRR registration system and distribute race premiums.
- Track race premium inventory by performing daily inventory counts.
- Aid with event set-up and day-to-day RunCenter Operations.
- Aid runners with race registration, membership and other transactions.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments.
- Create a fun experience through positive runner interactions.
Experience Job Requirements
- 1 year Customer Service experience preferred
- Prior event, race day or fitness experience is a plus but not required
Skills And Attributes
- Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
- Strong attention to detail
- Excellent written and verbal communication skills
- Strong attention to detail
- Punctual and dependable with a strong work ethic
- Must be flexible, proactive, and organized
- Must be available to work weekends and all larger NYRR events: NYC United Half, RBC Brooklyn Half & TCS New York City Marathon
- Professionally able to handle escalated customer service or personnel issues while upholding NYRR values
- Passion for NYRR, community events, fitness, or running culture
- Must be self-motivated, results oriented; ability to manage multiple priorities and deadlines
- Multi-lingual skills a plus
Physical Requirements
- Must be able to lift up to 25 lbs.