RTS Sr Technical Support Engineer.

Description

As a Sr Technical Support Specialist at Thermo Fisher Scientific, you'll provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. Working with advanced scientific instrumentation, you'll resolve complex issues, support team members, and implement continuous improvement initiatives. This role combines remote and on-site technical support, working across global teams to ensure optimal system performance and customer satisfaction. You'll serve as a key technical liaison between field service, R&D, operations engineering, and customers, while contributing to new product introductions and development of technical documentation. Your expertise will help enable scientific discoveries as you support technologies that make the world healthier, cleaner, and safer.

Requirements

• Associate degree or 5 years of technical experience in Electron Microscopy, service, or engineering role with complex analytical or scientific instrumentation
• PREFERRED FIELDS OF STUDY: Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or related technical field
• Comprehensive knowledge in electron microscopy systems, particularly SEM, TEM, or EFA technologies
• Strong troubleshooting skills across multiple disciplines including electronics, mechanics, optics, vacuum systems, and software
• Excellent communication abilities in English, both written and verbal
• Demonstrated project leadership and ability to complete technical initiatives
• Experience developing and delivering technical training and documentation
• Demonstrated success in customer relationship management
• Strong problem-solving capabilities using structured methodologies
• Able to work independently while collaborating effectively across global teams
• Proficiency with remote support tools and digital technologies
• Valid passport and willingness to travel 25-50% of time, including international
• Experience with quality systems and regulatory compliance
• Experience supporting and developing team members
• Experience with continuous improvement methodologies

Benefits

We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards