RTC SME

About the role

Operate as administrator for the Rational Team Concert/Enterprise Workflow Manager (RTC/EWM) product, providing support for that product. This position will entail assisting users with using and troubleshooting the product, documenting procedures, and applying maintenance or upgrades to RTC as required.

Responsibilities

• Assist developers and other users of RTC as needed.
• Provide support for scoping, development, testing, implementation, maintenance, and troubleshooting of RTC/EWM system.
• Work with vendor and other groups to apply maintenance or upgrades to the system as needed.
• Review and refresh documentation, procedures, and user guides to ensure accurate instructions on how to use the system.
• Support day-to-day end user support for RTC/RDZ.
• Support initiatives to upgrade and maintain RTC/RDZ servers in a distributed and virtual environment.
• Teach the use of tools in a step-by-step manner.
• Thoroughly document help guides, procedures, and how-to documents.
• On-call 24/7 in case emergency support is needed.

Requirements

• Mainframe code development and production support processes.
• Mainframe file organization understanding.
• Mainframe compile processes.
• Mainframe staff support experience.
• Mainframe and Java client troubleshooting.
• Mainframe DB2 development and support experience.
• Rexx script development.
• Exceptional communication skills.

Qualifications

Minimum Bachelor's Degree plus 4+ years IT Source Management experience OR 6+ years IT Source Management experience.

Duration: 6 to 12 months, ASAP start.