RSS Overnight PT

About the role

The Recovery Support Staff (RSS) provide aid to individuals who have substance use disorders in a NY State OASAS certified Part 816 Medically Supervised Inpatient Detoxification program and/or Part 818 Inpatient Rehabilitation Program. RSS coordinate engagement with all clients including but not limited to pre-admissions, safety screenings, safety rounds, orientation to the facility, monitoring and encouraging participation in daily program routine, and the discharge process. RSS ensures that a “best practice approach” to client care is maintained, while promoting adherence to organizational values, vision, mission, and service to the recovery community.

Responsibilities

• Provides courteous and engaging customer service from safety desk or residential “L” posts, cross training for all posts/workstations.
• Ensures the safety and well-being of all clients, visitors, and personnel while providing excellent customer service in a courteous and professional manner.
• Provides support for evacuation drills, and effective responses to safety & emergency codes.
• Ensures proper response to significant incidents including timely & accurate incident reporting.
• Observes and monitors clients, providing trauma informed redirection and encouragement to adhere to program activity schedule and structure.
• Communicates client activity to interdisciplinary teams.
• Assists with locating clients and escorting clients to internal and external appointments.
• Assist with all meals and snacks and monitors the dining area.
• Assists with nicotine dosing administration for limited smoking program.
• Supports proper room searches and screenings of all client’s property for contraband.
• Monitors facility premises, access points, activities areas, and residential halls.
• Ensures clients basic needs of clean linen, food, water, clothing, cleaning, and waste disposal are met while in quarantine and modified quarantine.
• Makes routine room checks on all clients as scheduled.
• Supervision of client leisure time activities and outside recreation activities.
• Escorts clients throughout the facility to mealtimes, groups, and activities.
• Supports collection of urine specimens for drug toxicology on new admissions.
• Maintain accurate records on shift reports.
• Provides team with supportive feedback, supports process improvement on shift, and participates in culture of teamwork.
• Adhere to all company service and operating standards.
• Remain in compliance with local, state, and federal regulations
• Adhere to our dress code policy.
• Coordinate bed assignments and room assignments with Admissions and Clinical departments.
• Assure clients follow daily schedule related to medication, lunch, snack, group, NDA’s, therapeutic recreation, evening phone calls, wake-up, and lights out times.
• Overnight Shift: Ensure the dining room is cleaned and Search Room is stocked up with all supplies needed.
• Overnight Shift: Conduct a room check every hour.
• Participate in interdepartmental staff meetings.
• Participate in shift exchange meetings and completes standardized shift communication.
• Completes all assigned trainings in a timely fashion.
• Complete additional duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required
• One (1) year related work experience preferred
• CRPA-P, CASAC-T, CRPA, or Current New York State Security License, preferred

Skills

• Capable of multi-tasking and using independent judgment and solid decision-making skills.
• Demonstrates Integrity while working as part of the team and working independently.
• Dedication to excellence in customer service with the ability to listen with an ‘open mind’, showing understanding and compassion.
• Proactive in anticipating client and staff needs.
• Ability to maintain a professional impression, both in appearance and conduct with highly effective verbal and written communication skills.
• Ability to listen, communicate, and relate to other staff on a professional level.
• Capable of following complex instructions.
• Ability to walk, stand, sit, bend, lift, and/or move continually during working hours.
• Ability to lift items and/or equipment of