RS Service Team Supv A&P

Position Purpose

Assists Service Team Manager (STM) in managing projects including planning, scheduling, organizing, coordinating, & supervising work/labor hours to meet master schedule. Manages & mentors subordinate personnel ensuring safety & quality of work. Accountable for maintaining the engagement of the team by establishing environment of collaboration, creating a culture of development where employees are supported in seeking growth opportunities, & guiding team to high quality performance.

Education And Experience Requirements

• High School Diploma or GED required.
• 2 years related technical aviation maintenance experience.
• A&P (FAA Airframe and Powerplant) license required.

Job Description

Principle Duties and Responsibilities:

• Ensures accurate, meaningful communication flow between leadership & team to ensure alignment.
• Delivers timely Progressive Counseling when necessary to maintain safety, compliance, & appropriate behavior amongst team.
• Conducts regular contribution & development discussions (end-of-year discussions, 1:1) & supports development investment for all team members.
• Establishes & cascades departmental goals aligned with organizational goals. Communicates performance expectations. Supports entire team to meet department goals.
• Covers workflow to ensure customer outdates are met. Closes the loop with STM on team feedback & communications with customers.
• Manages workflow to ensure customer outdates are met. Closes the loop with STM on team feedback & communications with customers.
• Serves as the backup to the STM for communication to customer regarding work complete, including discrepancies & estimates (off-shift Supervisor serves as the primary customer point of contact).
• Off-shift Supervisor serves as main contact for hangar or weather-related emergencies, injuries, and/or aircraft damage, serves as the MAZE for hangar evacuations, identifies and helps resolve necessary facility repairs.
• Reviews daily job charging. Reviews/controls hours of technicians & leads.

Additional Functions

• If required, resolves warranty claim issues with Aircraft/Engine/APU manufactures/vendors.
• Institutionalizes Lean & continuous improvement.
• Affords assistance in hiring/onboarding as required.

Other Requirements

• Must have demonstrated leadership ability, high degree of integrity, possess strong verbal & written communication skills.
• Must be able to interact effectively with internal & external customers to support various projects, assist in troubleshooting aircraft systems as requested.
• Must be able to read, write, speak, & understand the English language.