RPA Engineer

About the role

The successful candidate will be part of Optum’s Process Automation team, focusing on designing and delivering intelligent automation solutions that enhance operational efficiency across Optum’s revenue cycle. The role involves integrating AI and machine learning capabilities into automation pipelines, developing reusable automation components, and collaborating with both business stakeholders and technical teams.

Responsibilities

• Design, build, and deploy RPA workflows using UiPath to automate revenue cycle and back-office business processes
• Integrate AI and machine learning capabilities into automation pipelines to handle unstructured data, decision logic, and exception handling
• Develop reusable automation components, frameworks, and libraries that accelerate delivery across the team
• Apply software engineering best practices - version control, code review, unit testing, CI/CD - to automation assets
• Collaborate with business stakeholders to understand end-to-end processes, document requirements, and identify automation opportunities
• Translate ambiguous business requirements into structured technical specifications and automation designs
• Perform process discovery and current-state analysis to evaluate feasibility, complexity, and ROI of automation candidates
• Proactively identify edge cases, failure modes, and process risks before implementation
• Serve as a bridge between business process owners and the engineering team - translating technical concepts for non-technical audiences and business context for technical teams
• Communicate project status, risks, and tradeoffs clearly and proactively to team leaders and stakeholders
• Participate actively in Agile ceremonies: sprint planning, standups, retrospectives, and backlog refinement
• Collaborate closely with architects, senior developers, QA, and operations teams to deliver high-quality solutions
• Contribute to documentation including process design documents, runbooks, and knowledge base articles
• Stay current with emerging AI tooling, LLM integrations, and automation platform capabilities (UiPath, Azure AI, etc.)
• Identify opportunities to enhance existing automations with AI-driven capabilities such as intelligent document processing, NLP, and predictive analytics
• Participate in post-implementation reviews and incorporate lessons learned into future builds
• Collaborate with research, engineering, and product teams to translate cutting-edge AI advancements into production-ready capabilities
• Uphold ethical AI principles by embedding fairness, transparency, and accountability throughout the model development lifecycle

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field
• 3+ years of hands-on software engineering experience in one or more languages (Python, Java, C#, JavaScript, or equivalent)
• 3+ years of experience writing clean, maintainable, and well-documented code
• 3+ years of experience working with APIs, data pipelines, or system integrations
• Advanced level of proficiency with analytical and structured problem-solving skills - ability to decompose complex processes into logical components
• Advanced level of proficiency in written and verbal communication skills - ability to articulate technical concepts to business audiences and business requirements to technical teams
• Intermediate level of proficiency working collaboratively in cross-functional, Agile teams with a strong sense of ownership and collegiality
• Intermediate level of proficiency learning new technologies quickly and applying them in a production environment

Preferred Qualifications

• Hands-on experience with RPA platforms - UiPath strongly preferred; Automation Anywhere or Blue Prism also considered
• UiPath Developer certification (Associate or Advanced) or demonstrated coursework/project experience
• Exposure to AI/ML workflows, LLM integrations, or intelligent document processing (IDP)
• Experience in healthcare, revenue cycle, or regulated enterprise environments
• Familiarity with Azure cloud services, including Azure AI, Azure Functions, or Azure Data Factory
• Experience with relational databases (SQL Server, Oracle, MySQL) and/or NoSQL platforms
• Background in process improvement methodologies (Lean, Six Sigma, or similar)
• Agile development experience and familiarity with tools such as Jira, Confluence, or Azure DevOps

Benefits

Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include paid time off, medical plan options, dental, vision, life & AD&D insurance, short-term disability and long-term disability coverage, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, voluntary benefits, and a comprehensive benefits package. No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

Prior to employment

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Equal Opportunity Employer

We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.