Roving Personal Banker Spokane WA

At Wells Fargo, we're a global trailblazer in financial services, committed to driving innovation, empowering communities, and helping customers succeed. We offer a meaningful career with robust benefits, competitive compensation, and programs designed to support work-life balance and well-being. Recognized as the #1 financial services employer on LinkedIn's 2025 Top Companies list, we celebrate authenticity and empower growth.

About the Role

Wells Fargo is seeking an Associate Roving Personal Banker (SAFE) for our National Branch Network within the Consumer, Small & Business Banking division. This role provides support across multiple branch locations within a specific geography to cover absences or vacancies, ensuring seamless customer service and operational continuity.

Responsibilities

• Provide support across branch locations where staff are absent or to cover temporary vacancies, adapting to changing priorities and new surroundings while meeting customer needs.
• Deliver exceptional customer experiences by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions.
• Assist customers with opening new accounts, completing service requests, and submitting credit applications.
• Receive direction from managers and exercise judgment within defined policies and procedures.
• Develop understanding of bank products and services to connect to customer needs.
• Demonstrate care and build relationships through customer interactions.
• Provide appropriate options for bank products and services and refer customers to other bankers or partners as needed.
• Comply with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations, including ongoing background investigation requirements. Meet Loan Originator (LO) qualification requirements under Regulation Z.
• Maintain cash drawer, handle cash balancing, and complete service-related tasks as needed.

Requirements

• 6+ months of customer interaction experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Ability to travel 100% of the time within the assigned district, with reimbursement for mileage provided.
• Ability to work a schedule that may include most Saturdays.
• SAFE registration required at the time of employment; Wells Fargo will initiate the process post-hire.
• This position is not eligible for Visa sponsorship.

Qualifications

• Customer service focus with experience handling complex transactions across multiple systems.
• Experience proactively engaging with customers through outreach via phone or email.
• Ability to educate customers on technology and mobile banking options.
• Experience fostering and developing strong customer relationships.
• Ability to build relationships with internal partners and follow policies, procedures, and regulations.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Professionalism and integrity in customer and team interactions.
• Relevant military experience, including working with military protocol, personnel benefits management, or human resources.
• Proficient in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
• Ability to support customers and employees in resolving or escalating concerns or complaints.

Pay

This role is eligible for a 10% pay differential. The base pay range is $21.00 - $30.00 per hour, with variations based on factors such as performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

• Comprehensive health benefits.
• 401(k) Plan.
• Paid time off.
• Disability benefits.
• Life insurance, critical illness insurance, and accident insurance.
• Parental leave and critical caregiving leave.
• Discounts and savings programs.
• Commuter benefits.
• Tuition reimbursement.
• Scholarships for dependent children.
• Adoption reimbursement.

Schedule

• Flexible and adaptable to changing priorities, including travel to assigned branch locations within the district.
• Schedule may include most Saturdays.

Locations

• Heritage North: 9405 N Newport Hwy, Spokane, WA
• Lincoln Heights: 2915 E 29th Ave, Spokane, WA
• Town & Country: 6228 N Monroe St, Spokane, WA
• University City: 10112 E Sprague Ave, Spokane, WA