Roving Personal Banker ROVING Triangle Central NC

At Wells Fargo, we're a global financial services leader committed to driving innovation, empowering communities, and helping customers succeed. We believe a meaningful career offers more than just a job—it provides elements to help you thrive, including robust benefits, competitive compensation, and programs for work-life balance and well-being. You'll be rewarded for community involvement, celebrated for authenticity, and empowered to grow. Wells Fargo ranked in the top five on the 2026 LinkedIn Top Companies list for career growth in the U.S.

About the Role

Wells Fargo is seeking a Roving Associate Personal Banker (SAFE) to join our National Branch Network. In this front-line role, you will provide support across multiple branch locations within an assigned geography, building relationships with customers by addressing everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. You will learn about customers' goals and connect them to banking products, services, and digital tools to help them manage their finances confidently. The role involves supporting account openings, service requests, and credit applications while collaborating with branch teammates to deliver a consistent, high-quality customer experience. Success requires a strong service mindset, sound judgment, flexibility, and effective teamwork in dynamic branch environments. This role offers exposure to a large financial institution and serves as a foundation for long-term career growth, supported by Wells Fargo's training and coaching.

Responsibilities

• Provide personalized banking support across multiple branch locations within an assigned geographic area, covering for banker and teller absences and temporarily filling open positions as needed.
• Adapt quickly to new branch environments, teams, and customer needs while maintaining consistent service quality and adherence to bank standards.
• Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement.
• Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions.
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals.
• Support everyday banking needs, including account openings, service requests, and credit applications.
• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards.
• Demonstrate comfort using and adopting digital tools and technologies to enhance customer experience and support evolving banking needs.
• Deliver accurate, compliant service while exercising sound judgment within defined risk controls.
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise.

Requirements

• 6+ months of customer interaction experience, or equivalent demonstrated through work experience, training, military experience, or education.

Qualifications

• Prior experience in financial services or a highly regulated customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations.
• Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
• Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs.
• Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience.
• Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
• Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience.
• Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns.

Job Expectations

• Ability to travel 100% of the time within assigned geography, commuting to branch locations for the duration of the assignment.
• Work a schedule that includes Saturdays.
• Flex between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support.
• SAFE registration is required at the time of employment; Wells Fargo will initiate the process after your start date.
• Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included), and additional ongoing screening may apply.

This position is not eligible for Visa sponsorship.

Locations

• Avondale - 300 Foushee St, Durham, NC
• Boulevard - 2821 Durham Chapel Hill Blvd, Durham, NC
• Chapel Hill University - 129 South Estes Dr, Chapel Hill, NC
• Durham West - 2000 West Main St, Durham, NC
• Franklin Street - 165 East Franklin St, Chapel Hill, NC
• Graham - 233 South Main St, Graham, NC
• Mebane - 820 South Fifth St, Mebane, NC
• North Duke - 3600 North Duke St at Horton Rd, Durham, NC
• Northgate - 900 West Club Blvd, Durham, NC
• The Hub at RTP - 1080 Hitchings Way, Durham, NC
• Timberlyne - 101 Banks Dr, Chapel Hill, NC
• Woodcroft - 4709 Hope Valley Rd, Durham, NC

Pay

This job profile is eligible for a 10% pay differential.