Roving Personal Banker

SUMMARY

The position of Roving Personal Banker is responsible for ensuring the customer’s needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfill the customer’s immediate and future financial needs. Under direct supervision, the Personal Banker I will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker I is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales.

ESSENTIAL FUNCTIONS

• Captures and coordinates both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience.
• Supports the Service Area (Tellers) with transactional support and dual control functionality (75%).
• Opens all types of personal and business accounts and prepares related documentation (25%).
• Inputs and closes personal loan applications including DDA lines of credit and credit card applications.
• Assists customers with requests, complaints, research, and follows up on details to resolve matters to the customer's satisfaction as it may relate to: Deposit accounts, Debit and Credit cards, Safe deposit boxes, Official checks, and any other bank product or service.
• Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and any other related branch reporting or process.
• Familiarizes with all security procedures of the Branch, including opening & closing, personnel safety, and Bank procedures.
• Interfaces with customers via telephone or in person.
• Supports multiple branch locations as needed.
• Generates and maintains profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience.
• Achieves activity and growth goals as well as customer satisfaction objectives.
• Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels, and other lines of business to meet goals.
• Maintains activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results.
• Applies basic sales skills and product knowledge including deposit and loan products.
• Adheres to all operational, regulatory, and security requirements, directives, and procedures while minimizing losses.
• Follows through with loan applications following operational and regulatory requirements.
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures.
• Complies with Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to all levels of the Service Excellence standards.
• Performs other duties as required.

GENERAL QUALIFICATIONS

• High school diploma or general education degree (GED) or equivalent work experience.
• Intermediate knowledge of Bank operations, products, and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Excellent organizational and time management skills – ability to work with minimal supervision.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet, and specialty software programs.
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.
• Valid driver’s license is required.
• Must have the ability to stand, walk, sit, and use hands and fingers.
• Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.
• Limited physical demands and work environment: Vision, hearing, speech, dexterity, visual concentration.
• Limited cognitive requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment, ability to pay close attention to detail, ability to work as a member of a team, ability to interact effectively with co-workers and customers, ability to exercise discretion and appropriate judgments when necessary.