Roving Personal Banker

ESSENTIAL FUNCTIONS

• Covers both the Personal Banker and Service Representative functions in delivering efficient, accurate, and professional service.
• Supports the Service Area (Tellers) with transactional tasks and performs dual control functions (75%).
• Opens all types of personal and business accounts and prepares related documentation (25%).
• Inputs and closes personal loan applications, including DDA lines of credit and credit card applications.
• Aids customers with requests, complaints, research, and follow-ups to resolve issues satisfactorily.
• Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and other related branch reporting or processes.
• Familiarizes with all security procedures, including opening and closing, personnel safety, and Bank procedures.
• Communicates with customers via telephone or in person, supporting multiple branch locations as needed.
• Generates and maintains profitable customer relationships, meeting and exceeding customer financial needs and expectations.
• Engages in outbound calling and needs assessment as directed by the Bank Manager to generate qualified referrals for alternative products, channels, and other lines of business.
• Maintains activity and growth goals, achieving voice-to-voice call and appointment targets to drive sales and referral results.
• Applies basic sales skills and product knowledge, including deposit and loan products.
• Adheres to operational, regulatory, and security requirements, directives, and procedures, minimizing losses.
• Follows operational and screening processes for opening deposit accounts, adhering to regulatory and compliance criteria.
• Ensures compliance with internal audit standards.
• Drives between locations within a given region, requiring a valid driver’s license.
• Completes annual compliance courses.
• Complies with corporate policies and procedures, Federal and State regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
• Meets Service Excellence standards.
• Performs other duties as required.

GENERAL QUALIFICATIONS

• High school diploma or general education degree (GED) or equivalent work experience.
• Intermediate knowledge of Bank operations, products, and services; related state and federal laws and regulations, and operational policies and procedures.
• Excellent organizational and time management skills – ability to work with minimal supervision.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet, and specialty software programs.
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.