Roving Leasing Specialist - Downtown Omaha/Council Bluffs

Job Summary

The Roving Leasing Specialist supports the downtown and Council Bluffs portfolio managed by NP Dodge Management Company. This role offers boosted weekend pay and opportunities for upward mobility.

Essential Functions

• Demonstrates Company Core Values
• Maintains property and apartments by assessing at the start of each day; submits service requests as needed
• Manages high volume of phone calls and office traffic with high standard of customer service
• Communicates with co-workers, residents, and site visitors respectfully and professionally
• Maintains Guest Card process and follow up communication procedures with prospective residents
• Provides professional and engaging property and apartment tours tailored to the needs/requests of the prospective resident(s)
• Completes lease application and verification processes in compliance with company processes and procedures
• Handles rent payments, deposits, and fee calculations in accordance with company processes and procedures
• Prepares leasing and move-in packets
• Maintains efficient new move-in schedule and inspection of move-out/vacancies to minimize rent loss
• Performs lease renewals and monitors lease expirations
• Affords assistance with training of other leasing specialists
• Assists with addressing resident concerns in a respectful and timely manner; submits service orders and escalates to the Property Manager as needed
• Manages corporate apartment and clubhouse rental processes
• Assists Property Manager with property events, marketing campaigns, and postings
• Conducts all business in accordance with company policies and procedures, Fair Housing Laws, Fair Credit Reporting Act, and all other laws pertaining to apartments

Education/Experience/Qualifications

• High School diploma or equivalent
• Prior customer service, sales, or leasing experience

Required Skills / Abilities

• Proficiency with Microsoft Office – Outlook, Excel, Word, and PowerPoint
• Ability to complete Fair housing training within 30 days of employment
• Strong customer service and sales skills
• Excellent communication and interpersonal skills
• Ability to prioritize tasks, stay organized, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment

Special Demands/Physical Requirements

• Requires the ability to withstand physical activity and navigate the property to include; walking, lifting, sitting, bending, twisting, climbing, reaching, flexibility, mobility and standing for extended periods of time
• Maintaining a valid driver's license and reliable transportation for travel between properties is required
• Ability to regularly work in weather conditions (heat, rain, snow, ice, etc.)