Roving Leasing Specialist

About the role

NP Dodge Management Company specializes in the management of multifamily and commercial real estate, representing over 4,500 multi-family homes and 3.5 million sq. ft. of medical, office, retail and storage facilities across Nebraska and Iowa. With a legacy reaching back to 1855, NP Dodge is known for our professionalism and time-tested management strategies that combine old-fashioned customer service with the latest technology.

Responsibilities

• Demonstrate company core values
• Ensure property and apartments are market ready by assessing at the start of each day; submit service requests as needed
• Manage a high volume of phone calls and office traffic with a high standard of customer service to walk-ins/prospective residents, current residents and vendors/contractors; maintain records in property management software
• Communicate with co-workers, residents, and site visitors in a respectful and professional manner
• Maintain the Guest Card process and follow up communication procedures with prospective residents
• Provide professional and engaging property and apartment tours that are tailored to the needs/requests of the prospective resident(s)
• Complete the lease application and verification processes in compliance with company processes and procedures
• Handle rent payments, deposits and fee calculations in accordance with company processes and procedures
• Prepare leasing and move-in packets
• Maintain an efficient new move-in schedule and inspection of move-out/vacancies that minimizes rent loss
• Perform lease renewals and monitor lease expirations
• Assist with training of other leasing specialists
• Assist with addressing resident concerns in a respectful and timely manner; submit service orders and escalate to the Property Manager as needed
• Manage the corporate apartment and clubhouse rental processes
• Responsible for a variety of administrative duties to include, key and garage log management, file maintenance, distribution of property newsletters and flyers to residents, weekly report preparation and distribution, and execution of daily office opening/closing procedures
• Assist Property Manager with property events, marketing campaigns and postings
• Conduct all business in accordance with company policies and procedures, Fair Housing Laws, Fair Credit Reporting Act, and all other laws pertaining to apartments
• Maintain reasonable and reliable attendance and timeliness when reporting to work and completing work
• Interact well with others
• Perform other duties as assigned

Qualifications

• High School diploma, or equivalent
• Prior customer service, sales or leasing experience

Required skills

• Proficiency with Microsoft Office – Outlook, Excel, Word, and PowerPoint
• Ability to complete Fair Housing training within 30 days of employment
• Strong customer service and sales skills
• Excellent communication and interpersonal skills
• Ability to prioritize tasks, stay organized, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment

Physical requirements

• Ability to withstand physical activity and navigate the property to include: walking, lifting, sitting, bending, twisting, climbing, reaching, flexibility, mobility and standing for extended periods of time
• Maintaining a valid driver's license and reliable transportation for travel between properties is required
• Ability to regularly work in weather conditions (heat, rain, snow, ice, etc.)