Roving Leasing Consultant

Position Summary

The Roving Leasing Consultant plays a key role in creating a positive first impression for prospective residents while delivering exceptional customer service throughout the leasing process. This position supports multiple apartment communities and assists with leasing, administrative tasks, resident relations, and property operations while upholding company standards and ensuring a smooth move-in and move-out experience.

Key Responsibilities

• Provide superior customer service to residents, prospects, and vendors
• Conduct and assist with market surveys
• Show apartments, lease units, and assist with resident move-ins
• Update unit availability daily and maintain accurate leasing information
• Process rental applications in accordance with company procedures
• Submit and track maintenance requests for residents
• Receive and record collections following company standards
• Provide general clerical, office, and phone support
• Maintain complete and accurate resident files and documentation
• Manage move-in calendars to ensure appointments are completed and units meet move-in standards
• Address and help resolve resident concerns; escalate issues to the Supervisor when necessary
• Conduct move-out walks and support the move-out process
• Perform additional duties as assigned

Special Requirements

• Physical Demands: Regularly required to sit, stand, walk, reach, talk, and hear
• Occasional climbing may be required
• Must be able to work at a computer and use a phone for extended periods
• Must be able to detect auditory and visual alarms
• Availability to work flexible and extended hours, including weekends, as needed

Attendance & Schedule

• Full-time position requiring consistent attendance
• May require evenings, weekends, and occasional holidays
• Active participation in company meetings, events, and functions is required

Essential Skills & Competencies

• Strong customer service orientation
• Excellent communication skills
• Ability to handle high-stress situations professionally
• Strong organizational and administrative skills
• Effective time management and prioritization
• Sales aptitude and comfort working with prospects
• Superior collection skills
• Knowledge of Fair Housing laws
• Leadership qualities and ability to work independently

Qualifications

• Education: High school diploma or equivalent required
• Must be able to read and write English fluently and perform intermediate math functions
• Professional Experience: One year of experience in the service industry preferred (hospitality, retail, customer service, etc.)
• Computer Skills: Intermediate computer and internet proficiency
• Intermediate knowledge of Microsoft Word, Excel, and Outlook
• Preferred experience with: Yardi, Voyager, LRO, Entrata, Resident Check
• Learning & Development: Commitment to ongoing professional development through company-provided training
• Ability to effectively utilize all on-site property management software