Roving Affordable Lease Up Coordinator

About the role

The role of the Affordable Lease-up Coordinator is to provide phone and email support to affordable lease-up properties.

Responsibilities

• Determine and document prospect questions.
• Act as the first point of contact for prospects with questions on specific affordable housing projects.
• Knowable in max rent and income guidelines and affordable housing requirements.
• Aids applicants with the application process by explaining all applicable forms.
• Reviews applications for accuracy, completeness and guides applicant to the next step in the process.
• Affords assistance in scheduling tours or onsite application appointments.
• Processes applications remotely and submits to compliance.
• Completes daily and weekly reports as requested.
• Inputs all traffic and applications in the property management system regularly.
• Manages prospects by answering incoming calls and internet leads.
• All inquiry calls and emails must be returned promptly (within 24 hours).
• Maintains customer service and excellent relations with prospects and employees.
• Other tasks & duties as assigned based on business need.

Requirements

• Strong interpersonal, oral and written communication skills.
• Must be organized, detail oriented and have good time management skills.
• Experience within residential real estate is preferred.
• Excellent verbal, written and presentation skills; Ability to communicate effectively with residents / vendors / external parties, and across corporate divisions.
• Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems.
• Knowledge of Yardi or Property Management software strongly preferred.
• As applicable, advanced knowledge of Affordable Housing Programs.
• As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.
• Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
• Proven outstanding customer service.
• Listens and records accurately.
• Team-oriented and flexible/multi-tasking.

Qualifications

• High School Diploma or GED required.
• 1+ year in a professional office environment.
• Demonstrated general knowledge of Property Management desired.

Physical Demands

• Ability to perform the physical functions of the position, which may include, but are not limited to; ability to walk property, including up to 4 flights of stairs, to complete physical inspections, deliver resident communications, show apartments and drive a vehicle to visit area businesses for outreach marketing.

Compensation and Benefits

• Pay Range: $40,280 - $52,000.
• Coverage of compensation is determined by several factors that vary depending on the position, including the individual’s experience, skills, and the knowledge they bring to the specific role.
• Roers offers a comprehensive benefits & perks package to full-time employees which may include: Health Plans - Medical, dental, vision, FSA, and HSA Family Leave - Paid birth & bonding leave Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance 401(K) - 3% company contribution, 100% vested after 2 years of employment Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement Health and Wellness - fitness membership reimbursement program Free stays in Roers’ properties guest suites Rent Discount - 20% discount for employees living in Roers Companies properties Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment Charitable Match Program – Roers matches employee donations to charitable organizations Professional Development Opportunities Employee Assistance Programs