Routing Coordinator

Roles And Responsibilities

• Ensure accuracy of customer orders and build partnerships with key contacts.
• Review, analyze, and prioritize orders for assigned customer accounts.
• Release orders to warehouse floor in a timely manner and monitor through completion to ensure all deadlines are met.
• Identify issues with orders and escalate through appropriate channels for resolution.
• Act as liaison between Sales, Order Management, Distribution Center, Vendor Compliance, & customer.
• Submit routing requests via customer’s portal and adhere to their specific requirements and ship windows.
• Create BOLs for each shipment, ensuring accuracy of required data/signatures, and upload a copy of the BOL to company shared drive.
• Schedule LTL/TL shipments with assigned carriers and interact with the drivers upon arrival.
• Conduct audits on all shipments for assigned accounts to ensure accuracy of carton & pallet counts.
• Initiate post-good issue (PGI) for all orders as it relates to company & customer policies.
• Communicate daily with Supervisors on open issues.
• Interact with on-site 'Will Call' customers.
• Understand and coordinate future shipments (i.e., pack & hold).
• Work overtime on short notice to expedite critical shipments as required.
• Provide support to the sales & order management teams and coordinate daily rush priorities.
• Maintain flexibility to cover duties of others within the department in special circumstances (holidays, vacation schedules, PTO, special projects).

DE&I and EEOC

Inclusion & Diversity: As a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day. If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.